Sunset Apart-Hotel

Staff muy atento, apartamentos bastante nuevos y la ubicación cerca de la Plaza de la República es excelente

El espacio es limitado incluso para dejar tu equipaje. El acceso con coche no es fácil y cuesta de localizar la primera vez, porque se accede a través de un aparcamiento caótico, en el que en el fondo encuentras la barrera del aparcamiento de los apartamentos. Además no hay señalización en ese aparcamiento que te ayude a localizar los apartamentos.

Good location, nice staff

Construction side right outside, so very loud and also hard to find from the outside

The hotel is very close to Republic Square, it is on the 16th floor of a residential building. The breakfast options that you can order in the room are very good. Preferably, you should order the evening before. The staff is very friendly and it is great that the reception is always open.

The area is a little bit awkward, especially during the night, as the entrance is from a backyard. Some napkins for breakfast would be lovely.

The hotel itself is nice, and our room was spacious with a large balcony. The staff member working at reception in the evening was polite and genuinely tried to help us. Eventually, he came to our room himself and cleaned the blocked shower drain, which we appreciated. I would also like to give credit to the hotel management for how they handled my complaint afterwards. They took the time to review what had happened, acknowledged that the situation had not been handled properly during our stay, and ultimately resolved my complaint in a professional and fair manner. I genuinely appreciate their response.

Unfortunately, our stay was seriously affected by the condition of the room and the way the situation was initially handled. The shower drain was completely blocked, causing the bathroom floor to flood. There was also no shower gel in the dispenser, and the main ceiling light was flickering heavily. I reported the problems to reception and asked to change rooms, but was told the hotel was fully booked. I was then told that the shower could only be fixed the following morning — despite the fact that we were staying for just one night and leaving the next morning. After about an hour, the receptionist eventually came to our room and cleaned the blocked drain himself. It took around 10 minutes. I genuinely appreciate his effort, but this made the initial suggestion of waiting until the next morning even more frustrating. A shower drain blocked with hair and an empty shower-gel dispenser should have been noticed when the bathroom was cleaned and checked before our arrival. Problems can happen in any hotel, but the room should have been properly prepared. While the situation during our stay was disappointing, I appreciate that the hotel management later took my complaint seriously and resolved the matter professionally.