Overall the property was nice! It was clean, the bed linens were fresh and the home had everything we needed. The check in process was simple and easy. The property is next to a really nice park which was wonderful for our family. I believe the listing stated this was a townhouse, however it is a duplex. It was close to everything we wanted to do in Bend which was the biggest upside for us! The biggest con was the house smelling super strongly of air freshener upon arrival. We don’t use any fragrance in our home so it was jarring, however if I would have communicated with the host prior to our visit, I’m sure I could have asked them not to use any. As the weekend progressed and the air freshener wore off the house did have a stale/old smell. Overall we still had a great stay here and the price was great as well. We would definitely consider staying here again.

Great location. The host seems like a big company, they do respond but if you have an issue don’t expect anyone to take action. You’ll get generic answers like “I’m sorry for the inconvenience and I’ll get with the team and get back you” That’s what I got for 3 days with no Internet until they finally said there was an outage to the Internet and would be back on the next day (Day 4 of a 7 night stay). So we went 4 days with no Internet. I Had to leave every morning to go get a Wi-Fi connection so I could work. We weren’t able to stream the TV so we couldn’t watch anything for 4 days. I also notified them when we arrived that there was a number of hairs in the tub and it didn’t look like it had been cleaned so after 16 hour travel day, I had to attempt to clean the tub so my son could take a bath. When I asked if they would send somebody by to clean the tub since we were staying there for a week I got a generic response that they were sorry but no offer to send anyone back over. The living room furniture is pretty worn. On a positive note the beds were decent and the sheets , towels and the comforters were new too.The place is missing a lot of the little touches like hooks to hang your towels, hooks at the entryway for jackets, etc. The back wall to the living room is missing a baseboard going across it.I did appreciate that they had plenty of hand soap, shampoo, and conditioner. The kitchen was nice. The full-size washer and dryer was a nice feature.