Lugar sensacional

Muita gente na hora do checkin. Poderia fazer pontos diferente. Tinham mais de 100 pessoas na minha frente.

A comida poderia ser melhor,muito fraco em carnes,a maioria vinha servidas em molhos.Para quem aprecia carnes não gosta de carnes em molhos.Outra coisa foi os restaurantes de reserva a noite,tirando o japonês,o italiano é bem fraco.Gosto muito de vinhos e os servidos lá com pouca qualidade.

Atendimento inicial péssimo, recepção lotada na área do check-in, totem de senhas não tinha papel. O atendente que nos atendeu não tinha uma boa dicção, falava muito rápido, tive que interrompe-lo varias vezes solicitando que o mesmo falasse pausadamente, mas não funcionou. Adicionalmente, foi sarcástico, quando mencionei que parcelaria o valor, me perguntou umas 4 vezes se eu realmente parcelaria, achei um absurdo. A taxa de reserva no balcão era diferente da “reservada” pelo Booking, era menor, mas o atendente não quis manter o preço e acabamos fechando pelo valor incialmente reservado, ate pensamos em desistir da reserva, mas como a viagem foi longa optamos por permanecer (não entendemos pq ele ofereceu um valor menor e depois não quis mantê-lo) . Na nossa acomodação, o ar condicionado simplesmente não funcionava, tentei contato diversas vezes com a central de hospedes e somente as 22:30 que um técnico foi ao local. Em relação ao sistema de “all inclusive”, maior enganação pois os bares só abrem as 11hrs e fecham as 18hrs, o jantar temático só com reserva antecipada de um dia (como ficamos apenas o fds, só conseguimos jantar no buffet livre, que tbm deixa a desejar), os espaços de lanches, tem poucas opções de comida. A limpeza no geral, tbm deixa a desejar, piscinas sujas (as aquecidas pior experiencia), enfim tivemos um fds exaustivo, não recomendo e não volto.

great location

we were in the international hotel premise, rooms were very “aged” and overall cleanliness was questionable….

The service, and the “all inclusive” offer. The environment is spectacular, besides the fact it rained most of our staying.

The lack of people speaking Spanish, specially for kids. We have little kids and we couldn’t send them to the “Entretenimiento Infantil” because they wouldn’t understand anything. Also, we went to the Parque Ecologico with our kids (around 6:30pm) and we encountered a 0.5m snake. Luckily for us it ran away, but we were really close when we realized it. I don’t know if this is something common for you, but if you know there are this kind of animals, you should have definitely warned us. Imagine what would happened if one of us got bitten.. Are you prepared to deal with situations like this? Lastly, I didn’t like the lack of an entrance ramp for a baby carriage. I had to carry it up and down over the stairs every time..

landscape is beautiful, hotel is really nice and complete. pools are great and warm! Good kids club, although 100% in Portuguese so couldn’t use it much.

I believe such a hotel where you pay enough for booking there shouldn’t charge for details such as arriving 45 min before or even requesting “a milk” at your apartment. Those details make the difference between all inclusive hotels in Central America and this one in Brasil.

A vista do mar.

Nice views from the room. Good sparkling wines. Attentive staff.

The jacuzzis didn’t work at all. Food quality is poor. Drinks in the room are charged even if it’s “all inclusive”. No service at the pool for drinks like in similar hotels as club med, you need to be standing in line waiting every time you want a drink. Needs renovation.

a suite

distancia do restaurante principal

The view and beach.

I had to call the manager at the check-in to get a room compatible with my reservation. All the check-in staff there were saying that my first room was correct, even though other hotel staff were saying my first room was not with sea view, as booked. Also, it was very, very crowded so we had to avoid the social area as much as possible due to the COVID. The food was just OK even in the restaurants with reservations. Booked activities were near impossible to do as they were for a very small group, compared to the number of guests in the hotel. Too overpriced.

location, the surrounding is all nature. the food is incredible !! for a huge quantity of people , and very tasty, high quality.

there was not enough towel for all the hostess!!! we had to buy towel to stay at the beach.

They provided an upgrade and made us happy

Well… we chose the place for a special reason! My husband and I got married last Aug 15th at the little chapel they have!!! And our honeymoon was at the same place!!! It was perfect! Place is wonderful, food is outstanding! Thousands of thing to do… or to do nothing! We will keep great memories from there!

We had to go back to our reality LOL!!!! We have nothing to say we disliked!