Location

My stay, which was meant to be a pleasant getaway, turned into a nightmare due to several issues that I encountered upon check-in. Upon arriving promptly at 3 pm for check-in, I was dismayed to find myself waiting for a frustrating 40 minutes before being attended to. This delay was highly inconvenient and set a negative tone for the remainder of my stay. Furthermore, I was shocked to discover that the hotel had failed to disclose any information regarding a security deposit requirement or acceptable modes of payment during the booking process. Unfortunately, I had left my wallet at home, and my only means of payment were credit cards stored on my Apple Wallet. Despite my earnest requests, the staff adamantly refused to accept this form of payment, which left me feeling stranded and helpless. The lack of empathy and willingness to assist from the manager, Inreet Kaur, only exacerbated the situation. Instead of offering a solution or showing understanding towards my predicament, Ms. Kaur chose to lecture me on the importance of carrying multiple cards, which I found incredibly demeaning and insensitive. Moreover, when I suggested alternative payment methods, such as an e-transfer, I was met with dismissiveness and was callously directed to another hotel. This public humiliation, especially in front of my distressed family, was utterly uncalled for and deeply upsetting. Additionally, despite booking two rooms, we were only intending to utilize one. In summary, the lack of customer service, empathy, and professionalism displayed by your establishment during my stay was deeply disappointing. I urge you to address these issues promptly to prevent similar experiences for future guests.

Construction, elevator out of order, had to pay for a map of property’s trails

Attractive room, great view.

Did like the property

Perfectly cleaned rooms, a lot of towels.

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Great Location , well equipped one bedroom , reasonable rate.

Room was not ready until after 4pm , promised to call when it’s ready but never received a call . Construction is going on , so no proper lobby or any amenities available. You don’t know all of those after you have booked the room. Asked for change to their affiliation hotel , but have to pay extra .

Pet friendly, near everything

Wish room was bigger.

Easy access to downtown

Okay

The construction had impacted the quality of the stay