The concierge was amazingly helpful- appreciated him very much!

Classic bait and switch - advertised a rate on Booking.com that included BREAKFAST— I specifically chose that rate so we could have breakfast already paid for. HOWEVER - the rate description changed at purchase to NOT including breakfast. The manager of the front desk rudely muttered in French to the polite young woman checking us in —- if it doesn’t say in the computer they don’t pay for breakfast than they did not. — ALSO - our booking.com rate was described as WATER VIEW. Hahaha another bait and switch. No mention of this at check in — just an average crappy view. No apology no kindness — just a brush off.

Emplacement

Salle de bain vieille

I booked the room to share with two colleagues who arrived from different countries. There was nowhere to give the names of my colleagues and their arrival times. When the first of us arrived the reception refused to give the room to her and instead forced her to book another room. That is not acceptable. The hotel should have a system to register beforehand the names of adults that are coming to the room.

Location, excellent service at breakfast

None

Everything

Nothing

Położenie hotelu w samym centrum.

Wjazd do recepcji po schodach ruchomych. Brak możliwości podjazdu taksówek pod główne wejście do hotelu.

Great service, terrific location

Its location - within walking distance to many places of interest e.g. the Notre Dame Basilica, the main downtown street, Rue St. Catherine and even to Chinatown! The hotel itself is well maintained; the room was fairly large, clean and comfortable and staff were all very friendly and helpful.

Great breakfast menu and high quality of food. Very friendly and helpful staff around the hotel. Comfy bed, lovely toiletries in the bathroom and lots of big towels. Perfect!

More choice for non - meat eaters in the restaurant. We did enjoy our meals there. Very attentive waiters and nice ambience. No kettle in the room…….just a fiddly contraption which wasn't much good for making two cups of tea at a time!

Close To all the attractions breakfast was excellent, and it was included. Overall very good hotel.

Where To pull your car up to enter the hotel. I had to park in front and ask for someone to come out and park my car a little confusing

It was clean

Central Walking distance old Montreal, Chinatown, McGill,

Room was super clean. We actually saw them swifffering walls in rooms to clean. Felt new and fresh

Nothing it was exceptional

Located in great neighborhood

Price is high

Absolutely wonderful stay. The location is very good, everything is walking distance.

The concierge Melissa was amazing. She provided valuable information and took the time with each client

The room was as very dark with very poor illumination

Great location

Nothing

Was close to my conference venue

N/A

Nothing

Comfortable beds excellent breakfast, room size very good. Staff very helpful.

Location OK .

location and staff were great

We were comped breakfast each day of our reservation since one of the rooms were not available until after 9pm on our first evening. It was an unexpected and a thoughtful gesture from management. Location was terrific. Staff helpful and very pleasant. We had room service one night and our food was delicious, delivered and set up by an excellent staff member. All of us truly enjoyed our meal after having a fun filled day in Montreal.

I will say small inconsistencies - nothing that could not be remedied easily.

I quite enjoyed my stay. The staff is pleasant, overall they do the best to accommodate you. The restaurant is excellent. The rooms are pretty nice and spacious, my room in particular had a very nice view. It's interesting how the hotel is inserted in this fancy internal area. Very close to all the central area, nice restaurants, river, and if you're here for a conference it's just in front of the convention center.

I would just say the beds are surprisingly uncomfortable. I had one particular displeasing situation: During my stay there was one night where next to me stayed a family with a dog. This dog barked very loudly many times throughout the night (woke me up several times until 2 or 3 am). I understand that this is a tricky situation but I was here on business and basically lost a night of sleep. The very concerning aspect to me was that the hotel had no solutions. I was very displeased with the manager's attitude (basically looking at me with no expression and was actually the desk employee trying to come up with solutions). She told me they can't control the dog. Fair enough you can't, but it's not acceptable that we are paying these rates and things like this are happening. There has to be a balance between being pet friendly and it not disturbing everyone around. To me this should be common sense. I was left wondering what would have happened if those guests had stayed more than one night. Unacceptable that a hotel of this caliber has no solution for this. Would just like to add that despite my strong feelings about this particular situation, everything else was great.

Everything!!!

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