We stayed in the west buiding. Very clean rooms, nice fireplace, comfy clean bed, nice views, nice patio.

Rooms could use just a few more things to make it better. A taller table to sit at (although they do have a bar behind the bed), a better lock on the bathroom door, hooks to hang things, the shower is nice but more space to put bottles etc on would be nice, the bathroom isn't soundproof at all lol. West building is newer and cleaner than Lakeview rooms, but you have to walk outside to get to main building so just be aware.

customer service was amazing and the amount of restaurants you can choose from on the property was amazing

can’t say anything bad about property

poor maintenance

broken bed ,broken chair, broken lock ,never been in holiday inn with so many issues

Location.

Having to sign waiver that if someone complained about our dog we would have to pay for their hotel room. Never have come across this anywhere in all our travels. Plus hotel could simply “double dip” - how would anyone know? This should be in booking policy info prior to booking. “Dog floor” corridor smelled of dog urine. Also we were located over looking not only the parking lot but over the hotel entrance canopy which contained various ducting materials and was noisy. Balcony was literally one where we could have climbed over and walked on the roof! All this for some $275.00 plus.

Breakfast was good but expensive!

The beds were very uncomfortable

Location, parking, staff,

Room was good BUT due to a noisy air conditioner very poor sleep. It was ridiculous how anyone is expected to sleep with the air conditioner working. So you switch it off and then cant sleep due to the hear. Hotel pricing was way too much for what was offered. The price of breakfast was ridiculous and should be included in the expensive room ocist

I have booked for 3 people and paid full price and hotel ask me to pay additional for 3rd person another $15 each day. I don't know who is right and wrong This is first time I have booked with booking.com and have this problem

Ours room was facing the lake which was really nice, The cleaning staff was very nice and provided us with missing items. The coffee machine wasn't the greatest. Last year we stayed in the new building which was newer and nicer had lounging chairs on the balcony and microwave which was helpful. I thought the $15.00 a day resort credit was very nice touch which we took advantage of. Thank you for the lovely stay, we will be back!

The coffee machine was not really working that well, we didn't say anything to the front desk, everything else was good

Expensive.very good. Great front desk staff.

It was an overall very good experience.

Very nice location

Room we had was very basic, hotel and rooms need updating badly, I expected much more nice a place for the cost, could have stayed at a motel for near half the price and got the same type of room..

The location is amazing!

Beds are not comfortable and the rooms are very dated. Shower / bathroom dated as well.

Location was good

Room size are small

good room with comfortable bed and spacious bathroom. very good views

noisy air con and water pressure a bit low. Quite expensive compared to hotels in other cities / towns, but enjoyed it anyway