great location friendly staff

Pretty good room...had everything we Needed. Happy with 90 % of it ....great Receptionist

.Hockey team stayed around us Could barely sleep the second night Loud...swearing...slamming doors Not hotels fault... just uneducated sons .

kitchenette

location a lot of noise in the behind parking lot with so many large vehicles started their engine as early as 5 am

Bed is super comfy

Pool and hot tub closed and wasn't notified until check in

Denys

key fobs no good. no staff at front desk

Staff accommodated special needs at time of booking on line and by return email for adjusted check-in time and pet stay. Extra blankets, pillows and shower robes available. Also close to Denny's for food at any hour.

Special needs bathroom in room 102 was awkward for non special needs patrons. EG. door swing, shower design and toilet seat.

staff was pleasant

Stayed here 25 years ago very little has been updated.

the location

it’s dated

I liked the overall location of the hotel, very close to the South Okanagan events center. Room clean and friendly staff

most everything!

both pool and hot tub closed. no notice

Close to everything. Staff was great. Bar and restaurant in the hotel.

Had missing light bulb, very little toilet paper when we arrived (there was 4 women), fridge was not working, blow dryer worked for a short while and then quit.

Bed was comfortable

Pool extremely cold no point to go in .jacuzzi on repair

The hotel itself is very old and you can tell, in very poor condition. Compare to the one in Kelowna. The swimming pool and hot tub not working. The ac in the room is very old and loud, i am hvac guy, this ac should have been replaced 10 years ago. Room 255. I won't be back in this location in the next time im in Penticton.

Location only

I booked Sandman based on my past good experience, I felt this location was ok but not the one I expected.

One of key/pass didn't work at all. We couldn't access the door on ground floor, someone opened for us, otherwise it was so far away from main door. The floor smells like smoke, the overall location appears to be old and bath door was deteriorated from bottom.

The manager and the customer service desk personnel where polite, understanding and friendly.

Upon arrival we where told there's no one to help us with our luggages. Ok fine but from the moment you entered the hall wall it had a foul smell. Lots of water stain from the ceiling to the corner of the floor. The room had the same funky foul smell. When we wipe the counters down where the microwave was and we where appalled at the filthy dirt on our tissue paper. Which tells us that the housekeeping service is not meeting the standards of cleanliness especially post covid. We kept our shoes on the entire time. Needless to say we did not stay another night. The front desk lowered our rate which was reasonable but we will not be back. Basically they've taken an old building, no renovation and then put Sandman name on it but certainly did not delivery the expectations of other sandman hotels I've been to in the past.

Better toiletries