The location and the room

The pool was closed :(

Beds soooo comfortable

Maybe just Denver but a lot of homelessness outside the hotel and didn’t feel particularly safe

The location was great and the rooms were nice.

When we arrived, only one elevator was working.

The staff that was there were very accommodating and helpful. The TV was nice and the room was a good size. The location was close to the train station as weel.

The problem started at the beginning when we were told there is no maid service and no food because they don't have the staff. For a couple hundred a night this is not great. The staff that was there were amazing, friendly, and accommodating. However, the lack of staff was apparent beyond not getting the rooms cleaned or toiletries replaced. Also, not that the hotel can help it, but 16th street is not a great street anymore. The state of the buildings, amount of drug use, and lack of police or civic officers creates make it less nice than it was a few years ago. The hotel should work with City to help get people treatment, advocate for housing first policies, and increase city staff (either non-police or police) walking the area to ensure it is clean and enjoyable for all people.

Clean and very nice.

Customer service when ordering room service or asking for our room to be cleaned and never was had to call three times

Food, drinks, atmosphere, employees and coupons

Na

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loved the location

it was under extreme renovation and we were not made aware prior to booking.