Room, bed, location, bar, service

Vallet didn't know how to drive manual. Paid for the service and I had to get my car out of the garage because no one on staff could drive it.

The staff members were so nice and helpful. The room was clean and beautiful with an incredible view of the train station. The room key used to unlock the elevator is an incredible idea, but you have to be aware. If you don't know it, it can be annoying to be stuck in the elevator for no reason.

The location is great for meeting tours at the close by Union Station and there is a lot of good restaurants within walking distance The rooms are modern and well sound protected from outside construction. Well insulated and kept the warmth wonderfully The coffee station in the morning was well stocked and welcome find a few days into my stay

The housekeeping was very inconsistent with toiletries rarely being replaced and random timing (early in the morning or late in the afternoon) There was no coffee machine in the room. There is a good coffee station available in the lobby before 10.30am however, it was not well posed and required to be up and dressed for a morning coffee. There is a clear homeless issue around the city however this was consistent with our whole USA trip

Beautiful finishes in the lobby and the rooms

Bedding and bed were a little sparse for the price point.

The location is 10/10, right next to the train station

The mattress is way too soft. My back hurts after sleeping just one night. They were not able to make any adjustment to help make the mattress firmer.

Ever participated

Everything was fine

Location is fantiastic, right at Union Station. So close to the downtown area and the restaurants of Union Station and the adjacent downtown area. So it good if you have a longer layover in Denver, rather than staying out near the airport which has little to see and do.

I thought check out was a little lax. What we were told on check in did not occur, and we had to remind the agent, twice, of what we had included in our rate, so charges were removed.

the location

Great location next to airport train

Amazing eco friendly, stylish yet cozy hotel, with great staff and excellent restaurant on site. We didn't have time to take advantage of MCA visit, gym, etc. but now have a reason to come back. The host(s) at the restaurant (Citizen rail) were so kind and professional and went out of their way to accommodate us on Christmas night for dinner, when every other place was either booked or closed. And the food was so good we went back for breakfast the following day and were equally impressed. We will be back for both hotel and restaurant, I hope!