Embassy Suites by Hilton Chicago Downtown Magnificent Mile

The staff was friendly and very helpful

Na

The breakfast was lovely, the room immaculate and so comfortable. It was a great location for us - we were attending a lecture nearby. The staff was so courteous and helpful! I would happily stay there again.

The only hitch was finding the parking ramp under the hotel - I was not familiar with the local streets and did not find the entrance to the ramp right away, and then the stalls have no numbers to help you find your car again. But I was very grateful that you do make parking available. Since we arrived in a downpour it was wonderful to come up from the parking into the hotel without having to travel outside with our suitcases.

Breakfast was good. Although the lines were long.

No receptionist on the ground floor to inform you that check in was upstairs.

Location was excellent, facility was good

Although the location was excellent and facility good, there was an additional daily fee the hotel specified as part of check-in - an additional daily $25 "destination charge." I don't recall the notification up-front (I might have missed it), as part of the online registration. At actual check-in, they claimed the online registration process specified it (perhaps, but I don't recall it) and that they would apply/refund the $25 daily if I used their in-house restaurant, pub, dry-cleaning, etc. I tried their restaurant once but didn't feel the cost (including the prepaid $25 credit) was worth it. I simply forfeited the remaining days' refunds. The charge seemed "slid in" at the last minute, and left a sour taste in my mouth. It might be an "industry practice", not sure, but we won't be returning to this particular hotel, and I'll be on the lookout for the practice for future bookings with other hotels now. (The practice might be legal, but the "fine print" aspect of it simply seems slight-of-hand.)