The cleanness the staff how welcoming the staff was

Everything was perfect no complaints

Valet guys were incredible!

My son said the sofa bed wasn't very comfortable with a bar in his back & a flimsy mattress.

Die Lage

Die Zimmer müssen dringend modernisiert werden Die Betten waren zu weich

La ubicación, el servicio, la habitación muy limpia y cómoda

El precio debería incluir desayuno

Great clean hotel, perfect location great customer service.

Room was well appointed, had a nice view of the lake.

Upon checking in, we were asked to pay almost double what we had been told multiple times and over multiple types of communication to pay. We were told that nothing could be done until the manager came in the morning. I spent over an hour talking to Hilton customer service and Booking.com customer service as it did not sit right with me that we were to be charged almost double the rate for the room without any notification before coming to the hotel. The person at the front desk even said there was a note saying we had been contacted despite not having received an email or phone call or voicemail about the price change. Despite having emails and messages stating the price, nothing could be done until the following morning. The next morning we arrived at the front desk a half hour after we were told the manager would be in. We were told she was running late. About 15 minutes she comes out to speak with us, handing us a piece of paper with the change in charges for our room, to the price we had been told it would be. She blamed the issue on it being a 3rd party booking and that Booking.com should have told us about the price change and/or she wasn't sure why it wasn't communicated to her staff. She feigned that she was new to the property and would be reviewing processes to ensure things of this nature didn't happen again. I asked what could be done for us as this incident ruined our stay. She said nothing could be done except to apologize. I don't normally look for free things or discounts but the lack of empathy or willingness to show contrition in this situation was astounding.

The size of the room was good.. We needed a sleeper sofa and this room had one.

The room is dated. The HVAC was loud and musty smelling. There initially wasn't hot water, just warm water. The mini fridge didn't work. The room did not provide any bottled water, even for purchase. The room was located in a very odd part of the hotel. Immediately next to the elevators, and the view out the window was into another building just 10 ft away. So a terrible room location.

Great location, bed was comfortable, cleaning crew came every day. Staff was very friendly and helpful. Everything was clean.

Pool was loud and extremely over chlorinated. No exhaust fan in bathroom. Refrigerator was outdated and missing pieces. Long waits for elevators at times.

La ubicación

No estaba limpio y las camas estaban sucias y muy viejas

Location

Old

Centralized location

Valet parking was on the high end and no bar in the hotel

Bueno

Bueno

Check-in was easy and fast. The room was very clean and spacious. Our son used the pull out bed, and said it was comfortable. Our bed was super comfy. Loved the whole room!

The bar was unavailable. This was no biggie there are bars across the street. It was hard to connect to my Hilton Honors app with the Booking.com info. Didn't come through till right before we left.

The location was perfect because it was so close to everything to do walking distance away and having valet available made it so much easier to avoid parking hassle. Easy check in and check out and was easy to find our room.

The remotes and tv system was a little outdated and there was lack of information once in the room about what was offered at the hotel such as the breakfast buffet, room service, menus for hotel restaurant, or what other features were available at the hotel there was no way of knowing because the Hilton Honors app didn’t list it either.

Great location and clean

The fact that this property has been listed several times as having balcony rooms and no free breakfast or free parking is included.

Great location , close to shops, easy walk to Downtown and Riverwalk

Room Smelled bad

Stanza molto bella, in posizione ottima.

Abbiamo dovuto cambiare la stanza il primo giorno alle ore 10 pm perchè la doccia non erogava acqua calda. Può succedere ma visto il disagio causato mi sarei aspettato uno sconto o qualche benefit (tipo stanza più grande) cosa che non è avvenuta. Inoltre nel divano letto non c'era in dotazione un piumone come per il letto ma una coperta sintetica usata da chiunque. Infine ci hanno fornito di un solo rotolo di carta igienica e qualche asciugamano era macchiato.

Cute area

I got pink eye during my stay because of the sheets and the staff refused to do anything about it and even went so far as to take me to the hospital and the refused to cover my medical bill.

Great location clean very friendly staff

I thought it had more amenities.

Top level pool and walking distance to so many places. Very friendly and helpful staff. Room with a view and plenty of space.

Cost of parking. Was not told that the cost was per night, so was a little surprised with my bill at the end. Also, when I booked through a third party service was stated that there was free breakfast. Once arriving, found out that it was only for Hilton members.

Great stay, good location and great value. Warm and friendly staff, especially the door men.

Plates and cutlery should be provided in the rooms.

Location and staff were top notch!

There were some cracks and broken trim. Bed extremely uncomfortable. There was some outlets that didn’t work.

Great location right at downtown Chicago.

Rooms, including bathroom, looked like their best time had been quite some time ago. The sleep-on-couch actually has a foldable spring mattress inside, but it feels like sleeping on the bare metal basis. We found a sweatpants below the couch table, so cleaning, if there was any, wasn't really thorough.

The bed and pillows were very comfortable. Everything about the suite from the Crabtree and Evelyn toiletries, quality of towels and bedding and cleanliness were exceptional. I honestly think it would be difficult to find a better deal for the price than this hotel gave us! The location is quiet and an easy walk to many shops and restaurants.

Nothing 😊

Great location, easy to get around the city on foot.

No on-site restaurant

Great location

No restaurant

Decent location although if I came back I would stay in Seaport area. We had a junior suite so big enough . Was on 5th floor. Swimming pool on the top floor was nice but very crowded with kids so did not stay long.

It is old and tired and needs a full refurb. Disappointing for a Hilton. Think other Hilton’s in the city may be a better option.