Hilton Garden Inn Chattanooga Downtown

Clean, warm friendly staff! Great breakfast!

N/A

Loved the downtown experience and all attractions were right near the Hilton Garden Inn. The beds were very comfortable and the room was clean and quiet. The swimming pool was perfect and there was always water and coffee available. Friendly front desk staff and a great, hot breakfast as well. Also, plenty of well marked parking.

A couple of the exercise machines were out of order. Would of liked to of had the bar area opened earlier in the lobby, possibly at 12:00 noon instead of 5:00 pm.

The location because it is close to restaurants and things to do.

The parking

The shower was nice and clean. I liked the soaps and lotions.

Everything felt like a money grab and service was pretty impersonal. No one at the front desk told me I qualified for a free hotel breakfast with my room when I checked in. The breakfast host was vague about needing a “coupon” and when I said I didn’t have one they told me it would be $16. Instead, I turned around and checked with the front desk and I did qualify. Signage and communication were vague and seemed like a money grab. I also felt pressured into adding gratuity for the server/busser, which I didn’t mind doing but sort of defeats the purpose of free breakfast. The food was 4/10. The waffle was good, kind of miss the DIY waffle maker experience though. There were two $3 deer park water bottles in our room. The water from the faucet was not drinkable (tasted mildewy). The nearest potable drinking water was in the lobby which was irritating for such an expensive hotel. The indoor pool was overheated. It felt like 90 degrees. Like a hot tub without jets. Which was not a huge deal but also not pleasant. This was an $80-100 hotel experience, not $200. It’s way overpriced, particularly since they wanted to charge extra for everything.