comunicacao muito boa com os funcionarios. Fomos atendidos muito bem por todas as equipes, tnato recepcao, camareiras e restaurantes.

Tinha um pouco de cheiro de cigarro no corredor, deveria ser um pouco mais regoroso quanto a proibicao.

I really enjoyed staying at this hotel but the one thing I wish there was is a Jacuzzi that would’ve definitely have made the trip a lot funner.

There was nothing that I didn’t like about this place I loved everything and enjoyed how clean my room was I also enjoyed how you guys gave cookies at the front desk for free as well as waters one thing I didn’t have at my last hotel (extended stay in Austin) was water and I was really really thirsty when I woke up in the morning. I really think you for having waters at the front it made everything way easier because I didn’t have to go and buy some waters at the store.

Location was perfect to medieval times and room was somewhat clean. Bartender was very nice!

The parking lot is terrible (your walking up hill or downhill) and it’s $15 a night, not disclosed at booking. Smoke alarm went off at 11pm at night, and elevators stopped..we were on the 6th floor with a baby. What about the elderly that can’t use stairs? No one would pick up the phone at the next when this happened. It was determined it was someone smoking weed. No police showed up no fire department…while the alarm is going off for over 10 mins no one knew why. Desk supervisor was absolutely rude and could careless about the situation said “the maintenance guy” was trying to see where the weed smell was coming from …yeah right!

Nice friendly staff, spacious room.

Not enough dining options. Breakfast had no a la carte service, just a flat buffet but a pricey one considering the limited menu.

Checking in was easy and the staff was very helpful at the front desk whenever I had a question. The morning staff for breakfast were some of the kindest people I have experienced in a hotel and breakfast was always ready at 6 a.m. and hot. They anticipated my needs and each morning remembered me and greeted me with a warm smile. The two bartenders who worked while I was there and ate dinner were fantastic, friendly, and always made sure I had what I needed. I don't drink, so can't comment on the quality of their drinks. Thank you for setting an exceptional standard in hospitality.

how nice it was and how close it was to the American Airlines center

breakfast comes separately for certain rooms

I love that everyone is so accommodating and kind.we were on the 9th floor with the balcony and we just love having a great view.

Just at times had to wait a long time to get on the elevator.

the staff was amazing, safe location, beautiful hotel.

nothing

the shuttle was not available after the show at the aac.

nice

parking

The entire property was amazing. From the moment we walked in until we left there was always first class service given with extreme cleanliness!

No dislikes.

I loved that they accommodated our request on the room as far as the outside view. we loved we got a balcony very nice touch.

very small rooms, door was initially stuck but maintenance fixed it right away. wasn’t told about the parking fee until after I checked in. breakfast wasn’t complimentary neither was coffee.