The property is ideally situated for walking around the downtown area. We weee just steps from fantastic restaurants and the Ovation Center

The locations and the staff are great. The front desk staff went out of their way to help. They were great. The staff helped me out with the internet since I wasn’t a Hilton honors member and gave me an access code. That was very appreciated

It’s a dated property. Needs a facelift. The fitness center was very small and didn’t have enough to really make it a fitness center. The coffee machine was just bad. They really need to get new modern machines. This one is outdated and gives the coffee as tea a very bad taste. Just have a kettle and instant coffee. The AC machine was way too loud. Had to turn it off to get some sleep. It was noisy and wasn’t efficient. You have a be a Hilton honors member to get internet access. The hotel needs to install some internet coverage boosters since the coverage was lost and if you don’t have hotel internet access you are out of luck

We upgraded to top floor for privacy and the lake view was outstanding. Bed and linen very, very, comfy. Shower awesome. Location b/w 2 lakes, with capitol on one side and Monona Terrace on the other, just fantastic! Staff, service, and food excellent, 4 stars.

14floor lounge open but no coffee beverages, etc.. Did receive food vouchers which were used and much appreciated. No complimentary coffee or water in lobby. Pool very small and tile needs cleaning. No microwave in room until we asked to bring up.

Loud air conditioning

It didn't seem condescending

Elevator keycards

Convenient

The staff was very helpful, location was very convenient. Had a great view of the State Capitol from the room.

Snacks/food options

very good location and nice view out of window

the air conditioner is too noisy, and the parking is not very convenient