Excellent location if you would like to visit the Rice University. Quiet rooms despite being very close to multiple hospitals. The hotel staff was very friendly and attentive.

Very clean!

they were having issues receiving payment on their end for my room & they made it very clear that if it did not go through. My room would be taken by someone else.

Very comfortable

Ac didn’t cool

The spacious room

That I didn’t stay longer.

All towels smells bad and they claimed on there website when I did the reservation that the breakfast is included but it was not ,they told me me it’s included for one person only and they charge my wife and 3 kids for that. And also they don’t mention on the website that you have to pay 20 dollars for car parking.

Nothing

Location 24 hrs service

No shuttle from the airport. $30 uber and $70 taxi

The mattres was good and comforty

The air conditioner was too loud and noisy.

Property is located at ideal place. Property is well maintained.

bed and pillows were extremely uncomfortable. AC was not good either. No room for temporary parking

Location to md anderson, great rooms, Comfortable, bar and restaurant.

Was given wrong room number and floor. Had to go back to desk and get correct information, parking ticket was not validated even though told it was, fire alarm went off at 4:30am.

Rooftop pool

The elevator was a little slow

Close and convenient for appointments at MD Anderson. Front desk staff were friendly and assisted with parking garage issues.

Location

Parking was horrible. Garage was dark.

$20 parking Found toe/finger nail on side of nightstand Musty odor

Totally convenient to the Medical Center. Turkish restaurant not far was excellent. The staff in was super delightful.

After a shower, the room needs air conditioning turned down because of humidity, not too bad though. Other than that very comfortable.

The rooms were clean and the pool was a very nice bonus. The bed was comfortable and there was a very nice view of Houston. Some of the staff at the reception and the cleaning ladies were really nice and helpful people.

I am from Europe, and therefore I have some expectations of hotels in terms of standard and class provided. This is never met across the US and here, it was no different. Upon arrival - absolutely no info was given about the services provided by the hotel, you have too ask for everything (such as: where is the pool, when can I use it, how can I get breakfast, what about the wifi). I am sorry but eating in the hotel is just not civilised (the eating habits and hotel standards in the US really can be a shock to Europeans) - you get everything in a paper bag and with plastic cutlery. I tried specifically asking for a plate once, and got it (without cutlery) after 15 minutes when my food had gone cold. Any food is overpriced and the portions are small. Some of the guys selling breakfast were a horror personified and would never get a hotel job in Europe - never smiled once, were really unhelpful and you are constantly asked for tips. I was entitled to a hotel credit - and to be fair I got it eventually, after asking for it and spending a somewhat lengthy and undignified conversation with three people at the reception.

I liked the location. Housekeeping was friendly and prompt when asking for additional linen. Rooms was cleaned daily.

The rooms are outdated. My room smelled of mildew and had an odor. The staff was not friendly and appeared to be overworked and unhappy. There was no microwave in the room.

The rooms were really clean. The staff members were all extremely nice and friendly. The housekeeper did an excellent job in keeping up our room and we never had to request anything such as towels or trash pickup.

The room was very warm upon arrival. We had to call to have someone take a look. We left the room but it was cooler when we arrived back for the night.

The bed was comfortable. Room clean and quiet even though right across from elevator. Enjoyable. Will come back..

Was told there were breakfeast options but the options were limited .

Wry nice wonderful food from their teararaunt and very friendly staff

Way to expensive. Staff stated that the price went way up .

Major problems with cleanliness of the room. Smell, Unclean sheets, and bed.