Location for Pitt graduation

Our first night, while asleep in our beds, other guests unlocked and entered our room. Luckily, we had it latched on the inside, so they couldn't get all the way in. They apologized and said they were given that room/key at the desk at check-in. I called down to the front desk, and they claimed they were showing no one in our room and that we were not actually checked in. We checked in at 2:45 that afternoon and were given keys to that room. Somehow our check-in wasn't processed completely and the room was then given to other guests. This was frightening, and entirely unacceptable. The potential implications of this kind of mistake are awful from a safety and security perspective. We could not understand how such a thing could possibly have taken place. The desk said it was an "honest mistake and they were sorry." One desk person claimed there were new people working there who must have made a mistake. There was some claim that we would receive some kind of rewards points, but at checkout, the desk person didn't know anything about that and said someone would be in contact with us. An incredibly unsettling, disappointing experience.

sehr freundliches Personal. Als Begrüßung gab es selbst gebackene Cookies.

Didn't eat breakfast.

Being told it was okay for a late 2 p.m. checkout and then being called at 11:30 a.m. and being told we were to be checked out then. I was still at my appointment when my sister called and said we were supposed to be checked out. She explained to him it had been okayed for us to check out later, and he said we don't do that here. She said to him we weren't back yet, he told her they were busy and she could wait in the lobby. We had 2 small dogs with us! There needs to be better communication between employees about checkout times. That really put a sour taste in my mouth! Not sure that we will stay there again! Don't tell me one thing and turn around and tell me something else. Not good business! I booked the hotel, not Mark!

Area

They didn’t give me back my deposit not sure why

Clean and friendly environment and staff was excellent, and I enjoyed the breakfast

Location for me because of traffic and construction

Clean. Quiet. Staff was friendly. Free breakfast was delicious.

The location is great, not too far of a drive from anywhere we wanted to check out. The employees were also very welcoming and sweet. They did their best to make sure we had everything we needed. The breakfast was nice too, they had delicious pastries!

I read through so many positive reviews of this place that I thought I would reserve a room for an upcoming trip. Unfortunately it did not meet my expectations at all. The room we received was dirty. The carpet had patches of dried food stuck on it, and the bedding had stains. The pool was also dirty. It's an outdoor pool, so it's natural for it to collect leaves and dirt, but it looked like it hadn't been cared for in weeks. There were spots of algae on the walls of it, dead bugs, leaves, and a large amount of dirt floating around. The vending machine on our floor was also broken, but thankfully the lady at the front desk kindly gave us free bottles of water. The Wi-Fi didn't work either. Anytime you would try to sign in, it would give a big error notification. Talked to the front desk about it, but they couldn't get it to work. Overall I was very disappointed with my stay, and wouldn't recommend it.

The rooms were clean. Breakfast was hot and good. Very well stocked breakfast area. Staff were friendly.

We had two hotel rooms. One didn't have shower gel. And the other didn't have hand soap. No extra toilet paper either.