Everything

N/A

Didn’t find breakfast on site

We asked for a Handicap room, didn’t know we needed to take a taxi to the casino. We also paid for 2 Queen size beds, and we got 2 doubles NOT the SAME THING. Very unsatisfactory. Not happy about what we paid and what we received

Showcasing of local artists work in the gift shops and on the property. The fitness room was good, though not the pool, nor the jacuzzi.

Not enough gluten free food options at casino hotel restaurants. Hotel cleanliness was a problem. Hotel surroundings were not very conducive to taking a walk on the property.

Great room with a view and everything one could ask for.

Casino was a little stingy.

Breakfast at the iguana cafe was amazing. Loved our waiter there. Good location to go hike Bandelier but also get to the Santa Fe plaza.

Elevators/hallways were dirty. Would have like to see some more activities/things to do for such a big resort. Pool was overcrowded. There needs to be a bar that doesn't close so early and isn't in the casino!

It was ok

Elevators too far. Room was not what I was shown in pics.

Casino

Staff very rude unfriendly

Decent room

Didn't meet expectations for hefty price. They mixed us up with another guest and even put us in their room and it wasnt the suite we booked until complaining, the manager wasn't any help, the receptionist with glasses and big lips was snotty and didn't show any care for our situation, she was dry and non chalant wasn't welcoming at all, she was uninterested and was non accommodating. They gave us the casino number to call and complain which was weird because they couldn't help us?? We didn't even book through the casino! We got sent up to our original room after complaining and the lady on the phone said it was someone else's room, there wasnt any above and beyond services for the huge mix up or inconvenience of moving up and down from different rooms and floors, Then in our original room there was a dirty diaper on balcony of our suite and old aluminum cans, the housekeeper entered our room to clean during our stay without our knowledge or consent, which made me uneasy because all our belongings were in there, then the housekeeper opened the door to our room on the day of checkout without knocking and having do not disturb sign on door before it was even checkout time and also the maintenance man too without knocking either. Pool was cloudy, seemed dirty and unmaintained. Staff wasn't friendly or welcoming. Manager didn't help at all, was a stressful trip and expensive and not worth it.