Location was great. Shuttle bus to universal parks. Bed was comfortable. Good pressure in shower.

Very dated. Decor terrible.

Location

Limited breakfast items

Nothing

Staff unfriendly. Very unhelpful . Rooms were old. Carpet smells. They charge you a $100 deposit and I asked for late check out, just 1 hour later they wanted to charge me a $25 fee! Furthermore-My son was in the emergency room with a fever, I called ahead to let them know so we would not get charged for being a no show the first night of our planned stay. Apparently not even your kid with a fever of 102.8 would excuse the charge it’s hotel policy. Unreal. No one was helpful at all. Far away from everything. I’m from Orlando and this hotel is run down, dirty and money hungry.

Location

was easy to et and go

less variety in breakfast

The room had comfortable beds and housekeeping did a good job of keeping it clean for our 4-night stay. Front desk personnel were very helpful and friendly. The breakfast was adequate, since we are not big breakfast eaters. I especially liked that good and hot coffee was available at all times. The only way to top the location is to actually be on Universal property. The free shuttle was handy, although we used a taxi to return to the hotel each day because the shuttle returned at 5:30 p.m., which was too early for us. We would have walked the 1.3 miles back to the hotel, but, after hours of being on our feet at Universal, we opted for a ride!

The shuttle was handy, but we ran into a glitch on the first morning at the hotel. The shuttle was full, so they had to send another one. We ended up waiting an hour. However, the other three mornings went smoothly. The only other problem was that the air conditioning unit was noisy. I was able to fall asleep, but not readily due to the noise.

the location was great. right next to universal studio. 20 minutes from Disney World.

The location is very close to the Universal Studios. There is a free shuttle bus from the hotel to the Universal City Walk. On foot it is about 30 minutes (we walked back in the evening).

I was not impressed by the breakfast.