hotel location

dirty bathroom and room was not clean good

Great location. Beautiful lobby and well kept rooms.

Parking is ridiculously expensive. There’s a charge for WiFi. There was hair all over the ceiling of the bathroom.

The lobby was well-designed. There were restaurants on-site.

Hotel was completely unclean from the shower to the floor in the bathroom to the carpets. We were moved to another room because our first room was so bad that we couldn't even shower in the bathroom, much less sleep in there. They moved us to a BETTER room but our shower was still dirty. They offered 50% off the room. I would never stay there ever again. I know of far better hotels in Charlotte for less than this cost per night. There was nothing "luxury" about my stay at all.

Hotel was clean and staff were very accommodating and courteous.

The double beds were pretty tight for two full grown adults; I could not comfortably fit 4 people. I was also annoyed that the hotel charged for WiFi access and we often found that getting our car from valet to be slow. It took 30 minutes on one occasion.

Large room. Great shower. Nice towels. Quiet. Privacy. Convenient location with plenty to do nearby. Helpful and friendly staff. Easy valet system and text alerts. Helpful attendants. We enjoyed our stay. Thank you!

We would have like more pillows and maybe an extra blanket (we should have asked, but we didn’t want to be any trouble). Air in the rooms was very dry. Extras very expensive (WiFi, valet parking, breakfast).

Room & bed

Very Clean and comfortable room

Limited dining options in/near hotel on weekend

Staff

More coffee pods