Estrutura do hotel

Chuveiro só com água fria e pouca água ! Faltou limpeza no quarto

Le lenzuola erano stirate male . C’era la Moquette nel corridoio sporca . Nessuno risponde mai al telefono per cui i clienti per avere un servizio devono recarsi direttamente nella hall e Chiedere . Tutto l’hotel è semplicemente ghiacciato . Bisogna indossare un maglione nei corridoi . Tre stelle le merita tutte . Non 5 !

Cleanness

Layout was confusing

emplacement

pas de service tout est bcp trop long et mal fait menage pas fait comme il faut ds un 5 etoile 2 jours sans eau chaude!! hotel a fuire au prix qu’on paye il y en as des meilleur

Las instalaciones espectaculares. Muy buen diseño, hermoso el lugar por donde se lo mire.

Nos robaron en el bar, mi marido se levantó un segundo y dejó la billetera arriba de la mesa…. Ni siquiera se interesaron en ver las cámaras y corroborar que sucedió. Increíble que en un hotel de esa envergadura te roben en la cara. No volveríamos, es increíble lo que sucedió. Muuuuuuuy ruidoso el hotel. De día no molesta pero de noche no se puede dormir, hasta que no termina la noche de discoteca, es muy molesto. Si vas en plan boliche está ok! Pero nosotros estamos en familia y no fue agradable.

The room is clean and smells good

Good location

Rude staff, extremely loud and badly managed hotel

Good to many kids

Less kids , and opening hours of the main bar to be extended.The bed was very worn and needs replacing , tv signal to watch tv was very poor .

Herşeyi

Beğenmediğim birşey yok

ZONA SOCIAL

OFRECIERON AL MOMENTO DE LLEGAR UNA MEJOR HABITACIÓN, PAGAMOS ADICIONAL PERO SOLO ERA MAS GRANDE, EN REALIDAD PARA LO OFRECIDO NO LLENARON MIS EXPECTATIVAS, MAS CUANDO EL PRECIO DEL ALOJAMIENTO ES ELEVADO.

That the hotel is in front of the beach

It is not a family hotel, very noisy, they charge you for everything.

Not for families with children . Too noisy , loud music everywhere.

Staff didn’t respond any request , not helping with anything . The made us wait 2 hours with no response or apologize. So rude .

struttura

Great

The property was close to everything

beach

The drinks, food parking, reservations, was way over priced! $34 for an adult beverage is outrageous. Customer service sucks also!

We are returning customers, and were so disappointed when we tried to change our stay dates, and got no help at all. There are a lot of great hotels in Miami where respect their guests, never again return to the hotel

The rooms and hotel was very outdated and extremely expensive with not much actually included for the amount charged. Clearly the hotel does not pay employees well enough either because tips are expected for everything and most things cost additional fees dropping the overall value even lower. I have paid the same for hotels before and they delivered impeccable customer service and amenities. This hotel did none of those things.

beach

smells in the bathroom

i have problem with the payment

The hotel itself was great, clean, big, it was very lively which we like a lot. Big lobby with many conferences room, the staff people are nice. Huge pool and access to the beach was really nice and easy to get. You’ve got The restaurants in the hotel and one nice/classy bar. The room was clean and with a nice view with a balcony.

The room and hotel did not provide everything for a hotel at this price.

Everything was good actually

The worst thing about the place os the valet parking.. its takes too freaking long to get your car even if you call ahead from your room to get the car ready .. i was waiting around 1hr and 20 mins towice during my stay

My room and the service at the event I attended

Had to wait 40 minutes for our car at checkout

Service

Price

Great location with direct access to beach. The staff were all very friendly and professional with excellent service especially around the pool area. Hotel was a great experience for our teenage boys

We have for the last 2 weeks been trying to sort out the overcharge on bill. The amount charged to our credit card was around 15% more than the bill we received at check out. Eventually we were told this was for a late check out of the room after 3pm. This was completely wrong as we checked into a hotel in key west around 3pm and checked out at 9.40am. VERY UNSATISFACTORY WITH RESPONSE FROM HOTEL..

The cleanliness

I payed for ocean view suite and got a tiny piece and the main view was a city that was under construction and a small pool , Also there was some construction in the roof of our building that was sounding extremely loud. And did not let us sleep at all it was very disturbing and messed up the whole morning. We where not happy with this stay