Location, live music with pool, clean and activities for kids

Breakfast should be included in the price, so expensive, specially for the kids. Kids refuse to attend movies, room was small and TV should be a projector.

I didn't have breakfast but the location is great I really enjoyed the accommodations for the children. A great hotel for families.

I didn't like the food at the resto, for the price, it wasn't worth it. I didn't like that I was told my 10 month old baby would be charged a plate if he just tasted my food.

All facilities are great, except gym! Live music by the pool was awesome! Bartender Mark was very friendly and gave us a lot of tips for restaurants, markets, etc.

The gym needs an upgrade.

Breakfast buffet was amazing!

I had booked three nights with two queen beds a couple months in advance. The hotel cancelled my first night due to card error and delayed responses through the booking.com website. My family crammed into a one bed room with a chaise and floor mat to make due. Price of that room was adjusted but I feel like there should have been something to compensate for the inconvenience. We were also travelling by public transportation and no one mentioned to us about the free bus passes. Upon check in they even asked us how we would be travelling. I had also asked the front desk for bud route info. It wasn’t until our last day that we got the bus passes. By this point we had already spent $75 in bus fare.

Ambiance and board game room

Room, No AC, Parking, Construction, staff at counter, water park too crowded, no room darkening curtains, no exhaust in washroom, not a 4 star standard

The Activities ,the Staff and location

Some of the Guest are too noisy and you can hear them in the hallway and woke you up in the middle of the night

The kids loved the swimming pool and the seven-storey games. The rooms were neat and the food was great. Nice place for family fun.

As usual the pool and the activities for kids + a studio room with 3 queen beds!

water games could be renewed

if you have kids, they will love everything about this hotel, the pool, the arcade games, face painting activities, playing with sand, nail painting,,etc It is clean, comfortable, and has friendly staff

It was fully booked when we were there so the staff had a hard time getting clean towels to the pool on time, but that really just meant more pool time

water in shower didn’t work.

needs to be updated

Close to everything

The beds were not that comfy also kids running in the hallway until 11:30-12 at night we ordered pizza at the restaurant in hotel and room service the dough underneath was raw wasn’t happy advise the receptionist and they did nothing you pay 35$ for a 9” pizza you expect a goos pizza not raw

The kids loved it . It was filled with children's activities. There was no single second they felt boredom.

It was overcrowded. The pool was filled with people and there was hardly any space in the pool. The hot tub had a maximum capacity sign if 18 ppl and at one point it had 37 ppl inside. The chlorine levels of the pools were very high and the chlorine smell would irritate eyes and the chest. Safety measures were absolutely absent. I feel this place would have been shut down if someone from the H&S ministry would show up unannounced.

I like that there was so much for the kids to do and every day there was something new to do.

very clean and organized staff.

absolutely nothing!

We spent 2 nights with our 2 young children and we had so much fun!!! Lots of entertainement and great time all together!

service was great and pool was excellent!

nothing - it was all amazing!

our room was spacious, clean, always enough towels down at pool. pool was fun, entertainment was good, front desk staff spoke good English, and free parking.

Restaurant on site was ridiculously priced. for the price we paid for 4 days I think they should lower their prices in restaurant. I also don’t agree with the housekeeping not cleaning and or checking to see if you need garbage removal / towels and or toilet paper.

Location

Staff, unhelpful Rooms, not done Not enough pillows, towels, washcloths. We were 5 stuff for 3, it is not like they did not know ….

this was our large family’s (6) first big trip together.. and everything about our stay here went perfect! From the front desk getting us an early check in, to our kids eyes opening wide in excitement with every turn they made!! The cleanliness was excellent and way above expectations for a location with as much to offer. The food at 10Vague restaurant was almost as great as the staff themselves! we spent 3 nights and wanted to book longer!! Our next trip to Quebec will absolutely involve a stay at L’Hotel Quebec!!

The only reason I didn’t rate our stay a 10.. was because we never got to take in the weekend festivities that are normally planned.. which is absolutely not a strike against the facility itself.

very nice place for families!

I absolutely do not recommend eating at the hotel restaurant! over priced for the food quality!

Hotel very Family friendly, seemed like a lot of activities .

We travelled on a night that was pouring rain, and after a 10hr drive arrived to find all the roads closed with access to the hotel. after much driving around we managed to connect with the one person who spoke english, and he directed us in. he stayed on the phone with us for at least 15 mins. i believe he was on the maintenance crew. kudos to the front of house staff for finding him!!

The location was great. It was 20 minutes down the street to Old Quebec City. The size of the room was good and it was comfortable. The pool, jungle gym and game room were a lot of fun (even if they did get quite crowded at times). There were many activities throughout the day. Always something fun going on. The staff were helpful. Definitely a family hotel.

I didn’t love that there was no housekeeping. I knew what to expect, but it’s disappointing nonetheless. I believe you have to stay for 3 nights and the 4th day there would be housekeeping. My fridge, which is larger than a mini bar fridge, (although checked when I asked and told it was ok, but not very powerful like a regular fridge) wasn’t working very well. It didn’t keep my food very cold, and we travel with a lot of food due to dietary restrictions. There was constantly water dripping inside. That really stressed me out, considering we had to bring all our food for 3 days/2 nights. The towels are absolutely HORRIBLE. So stiff, rough and small. I know it’s a family hotel with a lot going on, but there is no sound barrier at all between the rooms and the hallway. It was insanely loud, with kids/families running around until 11pm.

The swimming pool and lots of activity for kids

the room isn't clean and the bed sheet is some dirty