I enjoy my stay

Beautiful hotel

Location was convenient. Easy to access

There were 4 or 5 trash bags beside the elevator and random bags in front of some of the hotel doors. They were there when we checked in and were still there when we checked out. There was a lady downstairs in lobby who was on her phone sorta just lounging with her shoes dangling on her toes. Upon checking out a very nice young girl assisted me and I ask for a receipt, it looked like she was trying to figure out how to do while a older gentleman was on the phone, he got huffy and seem irritated when she ask for help. That was very unprofessional. I will not be staying here again. The pictures were better then the actual hotel.

Staff, including front desk and shuttles (from Amtrak and to BWI), were very friendly and the complimentary shuttle service in both directions - even in very off-hours (11pm arrival, 4am departure) - was prompt and efficient. When arriving via Amtrak, a call is required to ensure the shuttle stops at the train station, but it only took about a minute to call and confirm my arrival and the shuttle arrived quickly.

Just a hint of muffled TV sounds from neighboring rooms, but not enough to keep me from being able to get a quick night's rest in, especially given the surrounding neighborhood being very quiet.

Everything!

Nothing

There was nothing I liked about the property. My fiancé mentioned the building needed a power wash as we pulled into the parking lot.. first red flag. The place stinks!

So many different smells. Not one of the odors smelled “clean”. Typo first walk in and it smells like old sweat socks and air freshener. Through the double doors to the front desk the smell changes again. The whole place just stinks. The walls were filthy. The first room they gave us did not have a second sink (got a queen suite). The room smelled like smoke, had bugs, and there was moldy food under the bed. I requested another room. There was a literate hair ball in the fridge. This one was “cleaner” but not by much. There were stains on the sofa bed. There flies coming out the vents in the bathroom. The sofa bed did not even work the kids all crammed in the bed with my wife. Towels felt like sand paper. Management would only give me one pillow without a case and a sheet I had to go back down to get another(after an hour). Walking in the hallway we saw a big dead roach. Carpets need cleaning. Overall paint was sloppily done as well as patch jobs. Too many bugs

Hotel went down it wasn’t clean

The hotel did not have enough towels , room was severely dark, lighting was horrible.

The unstable carts, sliding door didn't open completely. Towels and was clothes were torn and not presentable. No lotion in room. The ice machine barely gave out ice. Breakfast hours should be extended til 10am not 9am

Hotel easily accessible. Staff was friendly and provided great customer service. Hotel is in a convenient location for delivery services.

Morning Meal Boxes was limited in options and First Come-First Served. Request for linens was delayed due to House Keeping being busy.