The hotel was in the centre of bourbon street and was ideal when visiting other attraction

Prior to our stay the hotel sent an email requesting whether we would like to register for an upgrade to our room . We chose the upgrade to executive room which had robes breakfast and one alcoholic drink included. We understood the condition if available . When we checked in the receptionist knew nothing of the upgrade and it was only when I showed the printed off confirmation of the express upgrade that she then then went to seek advice from the manager. An upgrade was offered but not the one we had requested but the hotel did honour the daily rate shown. I do not see the point of the hotel sending out this express upgrade emails if they don’t follow through with it or even have knowledge of the request .

Location , staff and Value

Not much I didn’t like.

Amazing location and surprisingly quiet allowing a great sleep despite all the music and noise from the street. Loved the decor in the foyer and the fragrance of the hotel (very pleasant to the senses). The Jazz Playhouse is fantastic!

Did not see any spa/services available which I would have so loved. Only wished the Jazz Playhouse would allow music to play a little longer (perhaps til 11pm) as it was such wonderful entertainment and ended a little too early.

All of the staff was really friendly and genuinely wanted our stay to be perfect. They sincerely seemed to enjoy their jobs, with one employee understandably proud of his 30 years of service. Interior courtyard and pool areas were very relaxing, successfully making you feel miles away from the excitement on Burboun St. The gym has everything needed. Short wait for valet. Food is excellent at Desire Oyster Bar with same friendly service as the hotel. Perfect and safe location within walking distance of most of our activities. We will be back.

There could be a few updates to the room and bathroom, but we still enjoyed our stay.

I loved it.

Nothing

The location was busy but we enjoyed the central location.

I didn’t like how the staff would never ans the phone.

good elevators good people, employees location security of key cards

space, too tight....mattress slanted, they need to be rotated or turned. terrible mattressess walls-heard person in next room clearly at times no free complimenary coffee special events affecting my visit

Everything

Nothing