The room area is super spacious. And everything is new and clean. My husband and I love the bathroom especially. The tub is huge and comes with jacuzzi. Staff is superb and helpful. Basement parking is excellent too.

The baggage trolleys are unable to handle heavy luggage bags.

Great Rooms

The view from the room was amazing and Pacini restaurant is very good with good service and good food.

Rooms did not have cups, plates, spoons .. we had food but didn’t had plates and spoons to serve. Also water bottles were missing and was forced to purchase.

Housekeeping was unreliable

Food/service at the restaurant was excellent. Location made it easy to get around calgary.

House keeping didn't do our room every day. They missed a few days. It was hard to get an answer when you called the front desk.

Location is convenient

The staff are rude. I stayed one night after driving from BC hoping to get some good rest before traveling to Saskatoon. Check out is 11:00 am but someone keeps on knocking to our door at 8:00 AM telling us that the manager said that we need to go. I told them that Its not even check out time , why are they trying to kick us out? The front desk staff informed me that someone checked out my room. We didnt check out as we are planning to get a few more hours of sleep and leave at 10am. The staff never even checked the name of the person who checked out, they just send someone to make us leave our room. Will never come back

Location to Stampede Clean room when serviced

No shuttle to airport or Stampede Room service not always thorough Coffee machine not working

I liked the pool area for my children and how close the laundry room is close by. It's a beautiful hotel and a great location. I loved how it has security for each floor when taking the stairs. You need to use your card to enter the floor from the stairway.

Housekeeping was a nightmare. My room was not cleaned, and I spent four nights at the hotel. I made my own bed n sofa bed and cleaned my own room. I asked if my room could be cleaned and the bed and sofa bed wasn't made when I got back from an outing. The blankets and duvet were folded on the bed. My empty pop/water bottles piled up and garbage piled during my stay, which ended up in the hallway to be picked up. Nothing was wiped down, and the rug wasn't vacuumed, and I have 5 kids between ages 14-5; 4 boys and one girl, so u can imagine the crumbs on the rug. I ran out of toilet paper. (Accessories for the room were not topped up unless I asked for something I needed. Housekeeping need to pull up their socks and do a better job. I used to be a housekeeper, and from my experience, you are to clean the whole room; make the beds, clean the mirrors, wipe down everything, gather the garbage, and wipe down bathroom floor, then vacuum. Then, top up on all accessories for the room. However, it is out of your control not to make the beds if luggage is on the beds. I felt like, why should I be asking for my room to be cleaned and why am I cleaning my room when I was on a staycation with my kids? I won't be staying at this hotel again. It was more stressful than relaxing.