Everything there was great. Everyone was very nice and the location was great.

The refrigerator was broke but the put us in another room. The house keeper just walked in without knocking. I felt there was no privacy there !!!

No breakfast.

Being asked and scheduled for a 90 minute time share meeting. I have 0 interest in that.

Location was awesome. Near everything.

The people above us were annoying especially early morning and nights. Cd hear every step they took.

Staff was amazing and the room was very well equipped, clean and quiet. Great location.

I have no complaints

Affordable Price, in a good location.

Pullman Kitchen was difficult to use. Soundproofing between suites was poor, we could clearly hear the intimate goings on in the adjoining suite. Furnishings and carpet seemed dated.

Walls thin, People above you ... could hear every step they took.. and hell could have been standing in the room when they participated in intimacy.

We came for a graduation and all the family had responsibilities. We were given bracelet keys that did not work. We called the front desk and held on for 15 minutes. Finally, my partner went to the hotel, and the person who had not answered was not busy, but still did not pick up the phone. We were LATE for graduation pre ceremonies. We were unable to carry out what we had planned for a month. The next day, we asked for towels and waited half an hour. Nothing. We called twice and they said they were on their way. 45 minutes went by and we called a third time. We were told they were not on their way, but we could go out and they would leave them in the room. My partner was furious and said this was stupid and incompetent as we were lied to twice, and we dried ourselves with a washcloth, because they told us to put everything outside on the floor. We were very LATE. We were unable to get the seating we promised we would get for our family. Everyone was upset. What made us angry, was the manager called and yelled at us for speaking rudely to one of his staff. And then he said, if it happened again, he would kick us out! He never concerned himself with what happened to us. My partner never cursed, He said exactly how we were treated and that we were lied to, and it left a bad taste and stress on us for our whole trip. I want to make a formal complaint against the treatment we received, and the manager, who threatened us, instead of apologizing. And we want to be reimbursed for a terrible experience. Elaine Sklar Davis

Bedroom was huge, very comfortable

Hallway smelled of cat pee

everything

everything

I loved our unit, the bed was great, and everything was great. I wish it was a little warmer, so I could have gotten in the pool.

There were people in the unit under us, must of had a party our last night, music loud, ALL night long.

I did not like that Booking.com does not reveal this property as a time share. While the 90 minute “tour and talk” is not mandatory, the invitation to hear it is high pressure.

Room was conveniently located

Far too long of a wait at check in. It is ridiculous to check in and then have to wait for one person to do a sales pitch to get keys. There were three couples waiting and when the woman stepped away to call for help - no one came to assist. Ended up the person behind us walked back to check in and demanded keys for room. We did the same. If you make a reservation day-off stay on an online site, you are not looking for a timeshare property - re evaluate your check in procedures or many will choose to stay elsewhere. Also, our room smelled horribly when we finally did arrive - like someone had just cooked indian food in the room. We had to open all windows and balcony door to air it out. That should have been done during the room cleaning or else someone used the room to eat after it was cleaned. Either way, it was not acceptable.

there was nothing to not like

everything was great

One of the many similar properties in Williamsburg but definitely the best of them that I’ve visited. Spacious accommodation, clean and well maintained.

I don’t like the wristband system I would prefer key cards. The wristbands are a bit juvenile.

Everything

Check in was awful

Beautiful place amazing price and close to everything

Someone was smoking inside but they instantly fixed the problem before we could even complain

The suite was a great place to stay with my grandson and the outdoor pool was a great place for him to play. We were very comfortable and enjoyed having our own food in the fridge.

As others have noted, noise insulation is non-existent. I could hear every word that was said in the next suite. Luckily, they were not loud so I did not lose sleep.