CARPETS IN PUBLIC AREAS ARE STAINED AND UNCLEAN

The luxury and comfort of The Westin Oaks was amazing. I choose this hotel due to location and being connected to the Galleria mall. This will always be my choice of stay

Clean room

No microwaves and room space is small

Very clean and great proximity to everything we needed.

Everything was great

Very clean and staff was nice. It felt very safe.

Elevators were a little difficult and the room was a little warm

Good quality, good service

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Connection with Galileia Mall

The store in the hotel is too small with no much options for food.

Location

Room service hours, especially Sundays

Beautiful

The parking

Perfect location

nothing, very cheap, I I have selected open buffet then I discovered that they gave me voucher with 50 $, they don’t have facility and bad hospitality

nothing, very cheap, I I have selected open buffet then I discovered that they gave me voucher with 50 $, they don’t have facility and bad hospitality

Location

The bed and pillows

We stayed with family and friends for my daughter's birthday, so she could eat, shop and play with friends. The staff went above and beyond by making her feel special, with cake, balloons, etc., waiting for us in the room. There was also a 'handwritten' birthday card, which was very nice. "Thank you" for the wonderful time.

the rooms were large and very nice.

no Wi-Fi for 5 days pool not working

everything

EVERYTHING! I love the location, the staff attitude is outstanding and super efficient. it’s clean, connected with THE GALLERIA MALL. the beds are delicious, the size of the rooms and beds are just wow! simply PERFECT!

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It was excellent

It was cold at conference

good location and access to the mall.

Ants in my room and rude staff.

the location and the mall being attached.

the front desk staff wasn’t the friendliest and the valet staff seemed over worked and overwhelmed