Everything. It needs to be renovated.

Staff was very nice

I liked everything but room service could of did a little better during the last two days or my stay I had to keep calling front desk room service came and didn’t restock the towels nor toilet paper but other than that it was okay

The rooms were nice and clean, beds comfortable. Breakfast was good and staff was friendly and helpful. Parking was abundant with easy access to an entry. I like that the shower supplies (body wash, shampoo and conditioner) are provided in refillable containers instead of tiny plastic bottles. This is great to help reduce plastic waste. Cookies at check-in was a nice and welcome treat.

I personally hate the layout of this hotel, with the hallway from the elevator only accessible from one direction (unless you cut through the stairwell). I hated that I couldn't take the stairs since they only open to outside with no access to the lobby. I requested no room service, but someone accessed my room anyway. Oddly, they only took the bathmat, but did not replace it, so I went without one for the rest of my stay. However, they also did not refill the empty shampoo container--luckily I had brought my own. Dinner service at the restaurant was poor.

Nice staff clean facility

No balconies like it was advertised

Location.

There was some construction going on in the building. Only one elevator was working. There was a wait for the elevator.

Poor communication prior to stay. I submitted 3 emails- none were replied to. The facilities in the the room were lacking- there was even a glass. The bed was old and uncomfortable. The room was horrible. It felt tired and was unwelcoming. I specifically requested a quiet room and we we were checked into a room right beside the lifts and the atrium. Were kept awake all night by noisy guests coming and going as well as those in the bar below.

Beds were comfy, water was hot, pool was warm enough

Hot tub wasn’t open, pillows were not comfortable and worst of all there was a giant cockroach in my room. Thankfully we didn’t see it at night and we didn’t see it until we were packing up to leave.

Location, easy check-in, professional and friendly customer service .

Toilet backed-up,on morning of check-out, paper would not completely flush. Additionally, even though air conditioner was turned-on, there still was humidity in the room.