It smelled so good when you first entered the hotel. The staff were amazing and super helpful. The staff printed out a finisher certificate for everyone who ran in the Boston Marathon that day, I have never experienced that anywhere else. They cheered and applauded as each runner made their way in through the main lobby. It was super easy to walk anywhere around and within the city. It was about 1.3 miles to the running trail along the harbor and a quick ride to the airport. I loved my stay here!

Nothing to say here.

Location was excellent for my business travel needs. Room service was prompt and the food was delicious.

Restaurants were closed for renovations.

Location. Friendly staff

Renovating the main floor so you didn’t have access to any of their restaurants except this small area for a $40 breakfast. The loudness of the renovation doesn’t allow you to have a phone conversation on the main floor BUT you also can’t go up to the meeting floors bc they are all occupied. Bar in the rear of the property accommodates about 10 people so could never go in there for a drink. Room service delivered wrong order. IC has the audacity to charge almost $500/night during this renovation period and you get no true value in return. I should have went 1000 feet down to Harbor Hotel

Proximité des services Stationnement gratuit Déjeuner inclus Propreté et service Personnel hors pairs

Chambre avec porte pour communiquer avec autre chambre (manque insonorisation, on entend les autres occupants). Pleur d’un BB le soir et le matin dans la chambre voisine La prochaine fois nous allons spécifier pas de porte entre les deux chambres

Le séjour a été très agréable. La chambre fut spacieuse et très fonctionnelle. Le personnel était de bon conseil et l'emplacement de l'hotel est idéal pour visiter Boston dans les meilleures conditions.

Nice location, walking distance from everything in Boston. Rooms were big and comfortable, same for the bed and the bathroom. Adam the concierge was awesome; really nice guy and trying to help or assist with tips of the city all the time

When we booked pool was supposed not to work from Nov 2023 until 23rd Dec 2023. We arrived 26the Dec and to learn the pool was still not available was a downer. Especially as we booked with the pool in mind. Secondly, a 5 star hotel that does not serve coffee in the hotel bar…at least that is what we were told be the people in the bar. Guess they were just lazy as you could order coffee for room service, and you had coffee for breakfast. Their reply was there is a Starbucks nearby. Very frustrating. Room service is supposed to be available until 11pm. We tried to order from the front desk at 10:45pm (as were just arriving the hotel from a day out in the city) to gain time they said they could not do that for us, to go to the concierge. The concierge said he could not do it, that we better head to the bar directly. In the bar they said kitchen closed. But it was 10:45!! Not 11pm. Very frustrating again, and certainly not what you would expect from a 5 star hotel. Felt the people in the bar, front desk and concierge were just lazy (except Adam that was great).

Room is clean and comfy. Staffs are friendly and nice.

Only able to grab couple of coffee in the morning. Try to grab a coffee in the afternoon but non available. The small refrigerator is a decoy. No room to put a soda or water in. TV hang on an odd angle which is not directly to the bed.

Great home base for exploring Boston--even for people from the nearby suburbs like us. The room was HUGE for being centrally located in a city. The bathtub was clean and great for a soak. Love how the bed was towards the back of the room to minimize noise from the nearby elevators.

The pillows were a little squishy for my liking. But this is a major nitpick--everything was so great.