was clean and comfortable

Everything

The staff, Randy and Zundra were absolutely great and very helpful with the situation my wife and I had with room cleaning service.... actually to be exact...lack of cleaning service on the second day of our stay!

We were called on the morning of our second day by the FDM Ms Sherria. She advised us that due to a shortage of employee help, we would not get any room service on that day! (We had requested to have our room sericed each day) I decided to ask for some measure of compensation if we weren't getting all the services we were paying for! My wife and I went to the front desk and I asked Ms Sherria if we could be compensated for the lack of room service on that day...and I asked for a meal at your restaurant for my wife and myself, however, she went on to tell me (in a rather careless way) that NO, she couldn't allow us a meal in your restaurant but said, she would give us a complimentary drink. I was rather surprised at her uncaring attitude because your hotel expect 100% of the cost for our visit...but, here she's acting as though our lack of service to have a clean room wasn't a problem at all!!! After advising her that I don't drink alcohol normally and prefer a meal instead but she said the drink was all she could do! So, we accepted the cards for a drink and asked her if she could at least have some clean towels delivered to the room, as we were going out for dinner. She assured us that we would have clean towels when we returned that evening. Upon returning that evening and entered the room...the dirty towels were still lying on the floor where we left them...SO, OBVIOUSLY, Ms Sherria didn't consider our request for a meal and didn't hold true to her word to have clean towels in our room upon return that evening!!! This was very upsetting because I know that your hotel has a reputation for top notch service and also expect to be paid...in full for that service! I took a picture of the towels on the floor and showed it to your night attendants, Randy and Zundrea. I also explained how Sherria refused to compensate us with a meal for the inconvenience we experienced.

The young lady name Jazz at your bar what is the best thing going for your hotel? 

The rate did not equal what we received we called to ask for towels could not get it was told that my guess would be able to take a shuttle to the airport didn’t get that the location of this property you would think it offer more than what we got .. you should also warn your guest about construction. Your bathroom was deplorable, nasty as all get out. 

Breakfast was very slow and came to us cold. Definitely not worth the price.

Staff was slow to do anything

location

not clean. popcorn on the floor in our room and rust in the bath tub

good clean spacious property with cheerful staff

Bed

Restroom

every one nice and clean

parking lot it’s not free

location, restaurant on property, cleanliness

pool closed, stuck in elevator