it was very clean and comfortable everything was brand new

the only thing I can think or is the $75 non refundable pet fee is a little steep for my liking. We’ve stayed at other Hampton Inns and they did not charge this fee. we have a small dog and stayed one night were there less than 24 hours and our dog did nothing wrong. I feel like this fee should be refundable like the incidental fee is.

NOTHING. Everything was an absolute nightmare. I would not recommend anyone to stay here. Poor customer service. Hotel was unkempt. Elevator was absolutely scary and I did not feel safe there. Do not stay.

There was no communication regarding the pool cancellation. They were NOT offering the breakfast amenities mentioned upon booking and that would have required me to go elsewhere for these services. I could not predict the condition of the hotel prior to arrival and after receiving the poor customer service and walking through the unkempt hallway to the hotel elevator, which was taped with uneven flooring and peeling walls, I did not feel safe continuing my stay there. I immediately came back down to request assistance in cancelling and was waiting for close to 10 minutes for someone to arrive. Once she did arrive she was sharp and stated she was not able to help in any way and I needed to contact the third party who booked my stay. I did NOT feel safe staying there with my family, nor did I feel safe staying there by myself and thus I immediate found other accommodations and checked out of the hotel. Upon my departure, no one, yet again, was available at the reception desk so we left the keys in the hotel room and called to notify them we would not be staying there and were checking out. That was done by 9pm and we had not checked into the hotel until after 6pm. They are NOT refunding my stay even though I did not stay any of the 3 nights booked. This was a TERRIBLE experience.

staff were helpful, pool, gym; breakfast had options

the hvac unit in the room was very loud, construction in the room above us at 8:45 AM, the only fruit at breakfast was red delicious apples, too much single use paper and plastic at breakfast

Wer love the breakfast. Kids had fun in the pool. The ice machine is great.

The hot tub is broken. The handle in the shower will kill your funny bone--bad placement for elbows when shampoo is in your eyes.

Great breakfast Pool

No hot tub

easy to get to

mattress felt like I was sleeping on a box spring

Good

Water available

Breakfast was very good.

The breakfast was very good. The waffles are always a bonus, and the coffee is great. They also have eggs, yogurt and cereal. The seating area is very welcoming as well.

It's a little farther than we would like from our daughter's house, but that's not really the fault of the establishment. And we do continue to stay there in spite of the longer distance.