Breakfast, Clean Beach, Comfy Beds

-Parking is a Nightmare -When we arrived the mini fridge was leaking water all over the floor. The man who was sent up said it was bc it was set on 5 and when the rooms are vacant and it needs to be on 7...he set it on 7. Well this ended up freezing everything (my daughter has growth hormones meds that cannot freeze so her meds are ruined and I cant get more). - tv was out in living room, we didnt call but he saw it so fixed it. But then saw the kids fixing raviolis and jumped into a story about his childhood that was very inappropriate to tell honestly. It ended up showing a scar that lead to an abuse story where he acted out how he was abused. As well as how his mom left and how his dad was awful and married a tramp, so on and so forth. He checked the ac like 5 times and the ac closest that was a locked door. I finally got him near the door and he started talking about apps to make money....he never stopped talking about those for a good 15 mins. I only need the fridge checked. The next day he saw my teens at the pool and told them he remembered them...paused and said from room such and such. Totally freaked them out enough that they wanted to go home. -The pool towel thing is never manned, we finally just asked the front desk - The indoor pool locks you inside. So you cant get back outside...thats an emergency risk - I told the hotel all of this but they just left it for the night manager to read and left me in silence. He apologized but only offered 20,000 hotel points for my inconvenience for future travels.

We loved the location and views but other hotels next door have similar. The size of room was great for a family and the beach was amazing of course. But you can access it from other hotels and public access as well. The staff were all great.

Sad to say so many, normally it’s never this or at all. We spent too much money for this many negatives.. The room had several issues… bed was harder than we had hoped. The phones never worked the entire stay even after we told front desk. The slider was so hard to open, hurt to open, the front door had to be pushed to close, or it would stay open. The shower head was extremely weak and annoying to take showers in. Took forever to rinse hair out of us girls hair. The room was worn and the toilet bowl seemed dirty when getting there. The channel changer in the living room was not sanitized like the bedroom. The carpets were gross and the room wasn’t cleaned ever during stay or replenished until last night there, even after following the hotel’s directions. We had to go down to front desk to ask for towels daily because again our phones never worked properly. The hotel charged for use of umbrellas and chairs on beach $50!! So we did not use and had to buy our own to save $100! The breakfast was just mediocre & closed wayyy too early for travelers on a different clock. 12pm would be kinder. The food was just okay, the waffles were tough/stale, the sausages were stale, but the fruit was good, the omelets great. we found it was way better to eat elsewhere even though we already purchased breakfast package, Regretfully. The hottub was so low the first 2 nights the jets were spraying in our faces. We had to sit at the bottom to get our chest touching and the water was warm not hot for an hottub?! Why so low water even though they close it at 11?? Very disrespectful for the evening adults who want to avoid all the little kids!! There was no car charger for other electric vehicles just Tesla chargers!! That was not convenient for our rental even though it said it had chargers. The price was so high to stay here and I had high expectations. I will not be booking again due to the high price for so many negatives.

The room was clean and big enough to share with a teenager.

The ice machine was broken on our floor and they did not put up a sign letting you know you would need to go to a different floor for ice or what floor it could be located on.

Loved the view from our room, pools, DJ outside one day and access to the beach with chair options

Very low water pressure in the outdoor bathrooms.

Close to the beach

Customer service wasn’t great

I like the view and the location

The small kids took over the jacuzzi. I had to wait 12 hrs for towels and did not get any cleaning service . Parking was horrible

The location was great. Awesome breakfast with multiple choices.

Have some cleaning supplies. (e.g. broom, dish soap, sponge, etc.)

We absolutely adored the location, our room, and the stunning beach view from our balcony. Everything surpassed our expectations, and the warm, welcoming atmosphere made our stay even more delightful. My children, husband and I had an incredible time, creating cherished memories together.

While our experience was fantastic overall, there were a few areas where the hotel could have improved. Perhaps enhancing the variety of dining options or offering more recreational activities for families would have added to the overall enjoyment. These suggestions are meant to contribute positively to an already wonderful experience.