Massive failure of management team. Never stayed at the hotel. Tried to cancel three times with no one willing to assist.

Complimentary 360 photo booth. Ambiance. Valet parking. Location....Location....Location

Hallway was hot, condensation on walls...

Was given late check out. Saved the day!

Incidental fee was more than the price of my room for 2 nights

Location was good. City center. Bed was comfortable.

Too long time to check in. Cannot find my reservation. The hotel is old and not so clean. There was a litter in the lobby in the evening and in the morning the litter was still at place, no one took care of this. The room and furniture is quite worn out. The price is very high for such service and room.

I liked the facilities and the convention staff were great!

Not really into downtown charlotte or any big city.

Speedy check-in

Valet for $45. Took almost an hour to get my car from the time I handed valet my ticket. Unacceptable under even the busy circumstances.

The staff that checked us in were just amazing, professional and courteous.

Hotel location is excellent to several restaurants and entertainment places.

Do better on getting the price lower

The add on with Valet part.

Very convenient, great staffing

Great customer service and was able to accommodate me after another hotel couldn't..

Friendly

Dual charges

Within walking distance to many restaurants and other venues.

The valet area can get congested but overall no complaints.

Location was excellent!

5 things that were disappointing in our deluxe king room w/city view. We won't be back and will not recommend. First, the couch was in poor condition, see cushion picture - it's very noticeable as it sticks out an extra 5" when in place. Second, the paint was majorly peeling off the ceiling near the bathroom and it felt very dingy and was an eye sore (see pic). Third, the shower floor was dirty, hair all over. Fourth, the windows aren't soundproof and the traffic was distributingly loud at night when trying to sleep. Fifth, they advertise a free breakfast at Stoke (online when reserving room and upon check-in) but the breakfast isn't free, was charged and called and complained but nothing could be done now. Traveler beware. Lots of nice options in this area and would recommend going elsewhere for the price. Overnight parking was expensive, $45 plus tip.

Gym was amazing Disappointing there was no pool

No pool, thin walls so noise travels

The hotel itself was super nice.

The room was very small.

Cleanliness, shower

I did not get the room I chose. No bathtub, no microwave