Residence Inn by Marriott Charlotte Airport

The few staff that I spoke with were pleasant and helpful. The room was clean and comfortable. The breakfast was also delicious. Thank you!

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The location was great! Very close to the airport. There's a Panera Bread within walking distance and a couple great nearby restaurants. THE STAFF: They were extremely friendly and very accommodating. Check-in was at 4pm; we arrived just after 2pm and they gave us immediate access to our room.....so accommodating. THE ROOM: Awesome! The room was like mini apartment...I mean you enter kitchenette, bar stools & counter top seating...fully loaded, dishwasher, dishes, utensils, pot/pan, full size stainless fridge/microwave and toaster! Couch, office desk & office chair. The king-size bed was so comfortable. Bathroom had walk-in shower. Bedside tables and plenty drawers for you clothes, etc. We were extremely impressed with Residence Inn!! And FREE full breakfast severed daily! They also have a pool and hot tub!! And the padded rocking chairs outside the front entrance should you want to enjoy the fresh air!

Everything

Nothing

Bed comfortable. Large bathroom.

I stayed here because I like the brand. Have stayed in many Residence Inns over the years. My connecting flight from Charlotte to DFW had been canceled. Because of baggage challenges, I didn’t get out of the airport until after midnight. So by the time I checked into the hotel it was extremely late. I finally settled into bed around 2 am. The manager called me shortly before 11 to remind me that I needed to be checked out at 11. I explained my situation and asked for a little more time. She gave me until noon. ☹️ I completely understand that housekeeping needs to get in to the room and clean it up for the next guest. What I didn’t appreciate was the abruptness, lack of empathy, and inflexibility to offer a little more grace.