Perfect location close to the ocean, the old town and the financial district. Quiet hotel with no noise from the street or elevators. Freely accessible observation gallery on the top floor.

The staff did not comply with our request for a high floor and instead placed us on the lowest floor. There was no view from our room. Without the view, the room was overpriced and did not have the expected value. The photos on Booking.com are only from the upper floors and are therefore misleading.

The room was great. We were on the 8th floor, and it felt like we were alone on it. The staff was friendly and the hotel was well situated, in walking distance from attractions like the aquarium, the old state house, Faneuil & the Quincy market. A big plus with small children!

The amenities are pretty underwhelming compared to other hotels at this price range I've been to, but it wasn't a deal breaker for me. (little breakfast options, no pool, tiny gym, etc.)

Staff was very attentive to our needs. They provided umbrellas in the rain and offered us assitance when my grandson was not feeling well

The location is brilliant. It’s quiet and stunning inside. The room was very comfortable and beautifully clean. We loved it.

The air conditioner was very loud and cut in and out all night. With a mezzanine bed in summer we needed it on but I think the air conditioning badly needs updating.

Great location in amazing historical building. Room is comfortable. Nice events organized by staff for both adults and kids - helpful staff.

Feels quite old and underinvested in. Rooms are comfortable but stuffy (can’t open windows), bathrooms are old

Very convenient to aquarium and north end. Great view from the observation deck.

Would have preferred a higher floor but the suites that aren’t lofted are only on lower floors. We had a young child with us.

The property is beautiful and an historic gem, located in the center of everything. Staff was very friendly and helpful. 1 bedroom suite was beautifully appointed. Staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers. I would definitely recommend.

Front desk staff were exceptional!

Booking.com never responded to an email about a change to the reservation, I had to call the hotel directly.

The location was amazing. This is a really special place. The room was really cool and the bed was super comfortable. The staff was really friendly and helpful.

We had a two story room, which was cool, but there was no good place to put our luggage downstairs (or upstairs) and I could not haul my suitcase up the stairs and would not want to go up and down the stairs to unpack into the closet in the bedroom area.

Location is excellent facilities are really nice rooms are spacious and comfortable

Excellent location. Very clean. Spacious suites. The Observation Deck on the 26th floor offers stunning views; went up in the morning, at sunset and at night for different looks. The laundry room on the 24th floor was very useful. Housekeeping staff was friendly and helpful. Monica at the front desk gave us plenty of information regarding cafes, restaurants and city tours. Sean at the reception was friendly and cheerful. The bartender had a lovely disposition. The gym has enough equipment to help maintain one's fitness while travelling. We had a wonderful time. Note: There is no coffee shop on site. For Five Coffee Roasters is across the street and Tradesman Coffee Shop and Lounge at the Hilton is a block or two a way (excellent coffee).

Unfortunately we got a suite on a lower floor, the suites on the upper floors have wonderful views.

good amenities, nice room. great view and position

the sofa bed was not very comfortable and room was small.

johanna was the great staff manager. she dealt with her staff and customer with professionalism and care. she was lovely.

the hotel was very clean and the staff was extremely friendly!

The staff was excellent and very helpful. They were very accommodating and kind. The location cannot be beat. Right in the heart of the old town near the wharf.

There were noises at night that were somewhat disruptive. It sounded like hydraulic elevator machine room noises.

it was in a great location and a very charming, historic building. The suite was a great size. the views from the observation deck were awesome

Nothing negative to say

Nice basic breakfast. Lots of free activities such as cheese and wine. Whiskey tasting, mimosas

Nothing

The location was great. Right net to the aquarium, the freedom trail, Fanieuil Hall. There is a T stop right outside the hotel. Nice restaurant choices nearby as well. Very walkable city. And the hotel made cookies in the afternoon. The kids loved that.

There was a noisy fan in the room. I think something might have come loose in the HVAC unit. But it did provide some white noise to cover up snoring. :)

Everything about our stay was outstanding! The room was large, the beds were firm, the view was gorgeous, and the staff was kind and helpful. We hope to stay here again.

great location! and huge room for a city hotel

Room was immaculately clean, quiet, comfy bed, & fabulous view

nothing