Gorgeous decor and over the top friendly staff. Was given a complimentary upgrade without asking. Shuttle driver was awesome - took us to the music venue for a concert and picked us up. Love this hotel.

The only recco would be a refresh on the room’s carpeting. It was super clean, just showing some wear and tear.

The room itself was a sanctuary of comfort, adorned with tasteful decor and boasting breathtaking views of the city skyline. The attention to detail in the design was evident, creating an atmosphere that was both welcoming and opulent.

Poor lighting in the room.

Room upgrade was great

Localização perfeita.

O hotel não oferece nenhum tipo de lazer. Não há piscinas, apenas um fitness room, mas muito bem equipado. O café da manhã não oferecia os mesmos produtos todos os dias, o que nos levou a pensar que a despensa estava desabastecida.

We did not have the breakfast. Nice to see the restaurant ordered full menu but tend to enjoy a complimentary breakfast when dining at hotels. Again, this is my opinion and understand that hotel's don't always offer complimentary breakfast.

Bed was a bit hard.

Friendly staff, exceptionally clean

Na

Location was nice. Receptionists were very nice. And, the Aveda soap/shampoo was a very nice touch. We bumped into RFK, Jr. who went inside, presumably to stay! While filming him, he invited us to take a selfie! Jogging in the a.m. was very safe!

The fitness center was a bit lacking. They can invest in their equipment a bit more. Don't have your guests pay for WiFi! Even $5 is too much because it's WiFi, and we can get it for free elsewhere.

the staff was SO KIND each one I ran into went above and beyond. beautiful building & amazing location

a tad on the pricey side

Bed

Small bath.

The hotel was very clean and quite. The rooms were nicely decked but small. The bed was very comfortable.

The thermostat in the room had an option for the fan to be run continuously but neither I nor the hotel staff could make it function properly. Therefore we got to hear the rather loud air circulating fan turn on and off all night long. Hopefully this thermostat will be replaced very soon.

The hotel was walking distance to the finish line for the Dam to DSM race, which brought us to town. The room had a refrigerator, which was helpful and we appreciated the shampoo, conditioner, and body wash in the shower.

The bed was too lumpy and soft to be able to get quality sleep. Parking was in a parking ramp for $10 a day. This hotel location did not have a pool/hot tub or free breakfast.

location

had a sewer smell masked by floral odor spray

Having a restaurant on property.

Our room wasn’t the cleanest. Food crumbs and such in the room. The front desk staff overly attentive. I had left something in our room after we left. Myself and my 2 small children waited in line at the front desk for at minimum of 5 minutes. The desk attendant was taking a call, but there we at least 2 other employees standing in the hallway behind the desk laughing and taking pictures. all while the line at the desk got longer, more calls came thru and 2 children were becoming more and more anxious.

Very nice hotel, friendly staff that was willing to go the extra mile to accommodate our needs. The rooms were clean and beds were comfortable.

Might seem small to some, but having no microwave was a big downside for our family. We always plan to reheat leftovers from eating out on vacations and were really annoyed that we had to just throw the food away.

Very clean rooms and comfortable bed.

My check-in was a little shaky as I was originally told my reservation had been canceled by a third-party company?? Fortunately they had a room for me. For the cost of the rooms it would have been nice to have a few more options at the continental breakfast.

The staff was truly fantastic. Best customer service I've experienced at a hotel in a long, long time. When an issue arose with my original room, they immediately transferred me. The shuttle was excellent and had drivers available when I needed to travel, everything I needed, the staff did their best to accommodate. The staff at the restaurant was great, the breakfast was generous if expensive compared to others in town.

The first room I was offered was extremely small with a disconcerting layout that involved a divider that made it feel very cramped. It didn't feel like a hotel room of this caliber. The second room was beautiful. Though ample, the food itself was just ok.

We were very disappointed at one of the front desk ladies when we checked in. Cool and didn't seem to care we were there. Other than that, we were quite pleased with the staff (especially your housekeepers!) Beautiful hotel. Thanks for everything!

Great service, helpful staff.

Nearest garage was full, had to park several blocks away.