Residence Inn Richmond Northwest

I appreciated that the hotel has a laundry room.

My Don went down for a bottle of water and wS denied. Also, the first room given was not ready and had dirty dishes in the room. The door was ajar when we arrived indicating the room had not been inspected. We had to transfer all of our things to another room.

The items that were available when I went to breakfast was good

Didn't like the fact that there were no plates available when I went down to breakfast and most of the hot food was out so didn't have much to choose from. I was in a hurry so couldnt really take the time to wait on fresh food to come out.

I liked everything & everyone. Cheryl the front desk woman was amazing from the time I walked through the door til the time I left. Mathew was amazing along with Carl (that's not his name, the lightskin extremely friendly guy that worked front desk at night then again the next morning). Staff addressed me by name as if we were family. I truly felt privileged. I felt like a STAR. I'm definitely staying at this facility each & everything i come back to the 804 area. Oh, let me not forget about Seme (spelled wrong) the breakfast attendant that paid attention to detail and extremely friendly making everyone feel that they were at home with family. It was an incredible experience.

The water didn't stay hot as long as I like and the facility is a bit dated, BUT, the renovations are coming soon, so truly, I have no real complaint at all.

The staff was very friendly and the breakfast was very good.

We stayed for a state basketball game and that is were my family and our cheerleaders stayed. 2 of the rooms that our cheerleaders stayed in had beg bugs and they had to move to other rooms that we had rented. The manager gave the money back for the 2 rooms but the girls didn't get any rest that weekend. As far as the staff and breakfast it was great but I would not recommend staying here.