nice location, clean and comfortable

some of the staff members were new. We came right when a fire alarm came on. Check in took a while. The parking info was just handed to us on a sheet and we were miss directed on checking out regarding the parking key.

Location was excellent, on the main road and in walking distance to the beach as well as many stores and restaurants.

Parking was not on site, had to drop off the family and drive to the parking and walk. What we really didn’t like about the property is that they knew the family rooms have issues with the A/C and still they sold the last family room to us at a super high mark up being it was last minute (our house was cancelled last minute). We were so tired the first night that we barely noticed. When I finally asked someone to check, we were told someone would go up (even though they knew it could not be fixed). We left for the day and came back to no response and no a/c. I called again and was asked why we didn’t mention it on the first day. They offered to comp our already discounted parking because the manager refused for us to book directly to save on the “amenity fee” (there is nothing at this property that is remotely close to what is considered a resort/amenity fee). When I asked for a late checkout we were told they could extend an hour/ an hour and a half max and started calling me every 30 mins starting at checkout time.

Staff are so friendly and helpful. Location is great, close to everything. Room was clean and modern.

Can’t think of anything

the rooms were nice but not super clean, found some hairs of previous guests

no place to smoke a cigarette, have to leave the property to do so, hard to find and no place to park for a taxi besides breaking the law and stopping in the street

Loves the pool. Goes to 9 feeet and usually not busy, so like a private pool.

Polynesian residences was in a great location. walking distances to the beach and shops. it also felt very safe.

nothing

it was not clean, elevator was not working, customer service was awful.

Location is excellent, close to beach, shops and restaurants

Room was not very nice, dated, not too clean and staff was not very friendly. Pool area not very appealing.