Location was ok

The staff was rude and couldn't find my booking so I had to book again and pay for it twice

The elevators were broken and guests were hugely inconvenienced by having to find the service elevator which was only accessible by climbing the stairs to the 2nd floor. It was a hazard and complete debacle.

Comfortable beds, large rooms, and EXCELLENT staff. Lobby area was very nice.

The location was convenient but the surrounding area is a bit sketchy. Ubered everywhere except for a couple close restaurants … which were very good.

The property was very clean, and close to everything. I will definitely come back.

N/A

nice and roomy

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property has undergone renovations and the results are excellent. Rooms are modern with large TVs in the suites. The staff was helpful and kind.

Room was beautiful and cleaned , comfortable bed definitely one of the best hotels i have been too

I didn't like i had paid for breakfast and couldn't buy more and that option wasn't allowed didn't understand that at all

clean room

I was woken up at 5am because I was bit by a BEDBUG . my arm was red and had a big lump on it The bedbug was still alive and walking on my bed I lost it smh I never even seen a bedbug up close . I’m sorry but for $300 a night I don’t wanna go through this. The hotel staff explained that no manager was on site but he’s responsive and cards are by the elevations with the number to reach management and so on but I emailed the general Manager before check out and now it’s Monday morning and I haven’t heard a word just feel like I’ve been beat out of my money . We had to pack up at 5am and go downstairs get a new room and travel back up to the 14th floor and then I really couldn’t sleep once I got in the new room I was already grossed out . So hopefully something can be done and I will be contacted soon because I know this isn’t what this hotel stands for if so my first experience staying here was a disaster. we just wanted a nice staycation with no kids and enjoy a lovely suite but that was short lived .