Candlewood Suites Anaheim - Resort Area by IHG

Very clean! Close to the park

Elevator is very slow

It was clean and quiet and had fully stocked kitchen supplies (not food product except coffee). The room was spacious and the bed was very comfy.

The pool was nice and having free laundry

The parking was small and only one way to get to the hotel

Good location, rooms have kitchenette which is great plus they are spacious.

I stayed in three different rooms, first room had extremely poor WiFi (4th Floor near lift) which after requesting for a quiet room, the receptionist chose to put me next to a fire exit and lift? I was then moved to the 2nd floor, again requested a quiet room, although I was upgraded, it turns out I was next to the BBQ seating area and pool, great room for families, but not for a business traveller. To top this off, they had an error in their system which meant the credit card I had used for deposit and parking was being charged every day for my room, it held a payment on my card of over $650, the hotel explained it was an error and released the hold, but as we all know this can take up to a week to be returned to the card.... frustrating. Then I had to deal with lets just say, 'an incontinent' dirty guest with a serious hygiene problem opposite who decided to leave adult nappies and soiled towels on the floor outside their room, the smell was disgusting. So I move again, wasting a whole morning moving and trying to resolve these issues, then the room key card didn't work, up and down to reception 3 times, until they finally realised there was an issue with the door entry system, not the card, the room I am in finally is nice and in fairness not of this is directly the hotels staff fault and 'some' where very helpful in trying to resolve the issues. I checked out and had made a separate booking for the extension of my stay, which they said book directly, I did that, only to find on the day of payment for this to be nearly $50 a day more than I had paid through booking. I appreciate this is a long winded review, but as a business traveller who is looking for long term accommodation in Orange California, I was hoping with it being an IHG, there would be no issues, unfortunately it's been challenging from the time I moved in, not what I wanted or needed during my 17 night stay.