VERY nice and accommodating staff!! Also the room was super clean, especially for a pet friendly hotel. The onsite restaurant Burger Theory was pretty good for lunch (but in Durango there are many better burgers) and the bartender is great at night, but I wouldn't go again for breakfast. Overall I would only stay again if I needed somewhere pet friendly.

I encountered a lot of small issues with the property: key cards not working constantly, broken mini fridge, dryer ate some coins, hot tub was out of order, wrong hours posted for the restaurant etc. But the staff made sure to go above and beyond and I still had a comfortable stay. It was overpriced for how outdated everything was but like I said the staff made it a positive experience. Also: The property is close to downtown but you CANNOT walk there due to a short strip of highway and almost no sidewalks. Uber is non existent here so i wouldn't book this hotel unless you've got a car.

Everything except the water pressure for the shower was good.

The water pressure. And being charged $31.40 without explanation and no one I've talked to has been able to tell me what the charge is for.

The place was clean. I thought it was funny how you had to keep a card in the holder on the wall to keep the lights on. It had water in the lobby with orange or lemon slices in it. The restaurant attached was called Burger Theory and their food was pretty good. The lobby staff are very kind and helpful. I'd stay again.

There was 1 of 2 elevators that was out of order. That seems simple but it made it inconvenient because of how long I took to call the elevator.

Very clean and close to main street.

Parking is $10/night. It should be included instead of an extra cost.

Amazing location, very quiet and spacious room.

They charged parking fee, which we did not expect. Free breakfast would have been better for the price.

Hotel was as expected. The staff was friendly and helpful. The room was in good shape & clean. Just a couple of minutes from Downtown Durango

These poor people working there. There was only 3 people working the whole hotel when I was there. Check-in took multiple hours. There was only 1 person working in housekeeping staff the day I checked in. This meant they were behind schedule and the manager was off helping clean the rooms when I arrived at 4PM. This also left only 1 person at the check in counter. This person told me they had only been working at the hotel for a week and was understandably a bit lost. The restaurant was closed because the only cook had called out that day. The management for this property really needs to hire more people and take care of them better if they can't keep staff working.

Very clean. Comfortable beds. Nice bathrooms. Good restaurant in the building (Burger Theory). Indoor pool and hot tub. Staff was very nice as well.

There was a parking fee but not a huge deal.

Great customer service

Not to much breakfast options

N/A

Complementary breakfast

friendly staff dog friendly awesome dog park right in the rear of the hotel

no free breakfast

the gym and pool were great. room and bed very comfortable. staff very helpful.

just a bit too far to walk to town, I’d prefer to be a bit closer.

Restaurant was great ! CJ, the manager, is very personable and a wealth of information about the community. The burgers are very good, too.

Hazel was an amazing host. Give her a raise.

My vehicle key fell thru the elevator door opening and fell somewhere.. no maintenance person was available to help me find my key or provide any option to retrieve it. I had to pay 225 dollars to get a key to get my vehicle on the road. I had my 2 grandkids with me. And after that all I was unfairly charged another day of reservations when I left before my extended checkout time.

I was familiar with the property

I was quoted a price of $139 but was charged $167, including a $10 parking fee. Not happy!

functional

The location

The staff & her procedures at check in. She didnt even ask me if i wanted breakfast I had troubles with my card declining a $25.00 incidental fee she wouldn't take cash. There side walks were full of snow and slush & my bed was hard as stone and my night stand was full of dust and the charger port didn't work.

It was a decent location and a good size suite Staff was helpful

Rooms are pretty outdated Microwave would smell like burning wires when used and no fan in the bathroom No humidifier either