Free breakfast.

Booked double queens bedroom and got single kings bedroom.

Location and new facilities

NA

Location, friendly staff

friendly staff, breakfast was great, and easy access.

the carpets in the room were dirty

Room was a nice size with a king size bed. Bathroom vanity was spacious.

The hotel was more dated than I expected. The rooms did have some wear, but overall were clean.

location was good with a lot of options for restaurants.

it was dirty. a bunch of hair was found on one of the beds. phone didn’t work to request new sheets. there was no microwave in the room. the sofa pullout bed was broken and I’m really poor condition. trash was found by my 2 year old in the room also. I would recommend going somewhere else.

I liked everything about the Hyatt

N/a

The breakfast times were longer than most hotels I have been to that was good for us. Having the pull out bed option for more room for bigger families is a major plus.

The tv service was not modernized. Only had option to watch what was on tv channels. Not able to sign in to streaming services like other hotels. The breakfast could have been better and have more options like bacon or potatoes or waffles.

very clean

I loved everything

The breakfast was ok. location was great right by the mall and a few eatery’s.

Bathroom shower was dirty. No one could provide me with the access code for the tv. There was no orange juice at breakfast. The elevator sounded as if it would get stuck each time i went on it. No one came to tidy the room when we left.

the location & the staff

A little too expensive for a small room

Clean, quiet room and late checkout

N/A

nice and clean

no microwave in the room

The staff was so friendly. We arrived late Christmas Eve after many cancelled flights and delays. The young man at the front desk was so kind, warm and friendly. We were hungry and the cafe was closed. He offered to make us some breakfast sandwiches to take the edge off the hunger until the morning. He even made us a bowl of fruit. After being transferred to different airports then cancelled along the way, he was an angel! (I was so tired I forgot to ask his name!….he got off at 11pm that night). As always the room was huge and gave us weary travelers plenty of space to flop and decompress. Breakfast was AMAZING…..and it was Christmas Day! We will continue to use this as our home base when visiting our family in Roanoke. Great work!

location and staff

a little hot.