Good

nice location

rooms were stuffy and outdated, things were not in good working condition. toilet leaked, no tissues, major spill in fridge. this was more like a $60 a night room, definitely NOT $135 per night room.

the beds and pillows were very comfortable

the sink and refrigerator were dirty and some old food was left in the refrigerator

Location

It was very dirty, and the staff was rude, it also charges your card twice

How close it was to everything.

The rooms were not cleaned daily.

location , value and breakfast included

Not enough staff members the day of check in , the young man was working alone and was having to run around to do everything on property but he did his best and was very nice and helpful.

just the location.

a lot of dirt in the room, cockroaches, stained sheets, dirt under the bed, and the outside with a lot of garbage. I think they have a staffing problem.

located in the heart of Helen’s City! the breakfast was really good!

location

no hot water

Nothing...overbooked moved to a sister property.

I did not like snatching about my trip. The reservations were over booked, moved to a sister hotel, I have two credit card charges that none want to help me address at either site.

the guy at the quality inn was really friendly and remember him from last year when we stayed at this hotel. (our stay was perfect then and at the quality inn) 2021

they overbooked our hotel and had us stay at a sister hotel on the opposite side of town. we had family all in this hotel, terrible customer service at the other hotel. she was very rude and the room I paid for was a king, and she said we are getting two queen no king was available. so once again another hotel overbooked the “king” rooms. they need to do better.

Location

Room run down. Safety Lock on door broken, wall paper peeling off, stains on bathroom door, heat/air unit front broken, refrigerator had items from previous guest, stink bugs inside room.

The room was not clean. I sent a message to the hotel with no answer.

Close proximity to downtown Helen

The hotel looked run down and the bed was horribly uncomfortable. Breakfast muffins were stale and sausages microwaved so long they were hard

LOCATION, AVAILABILITY TO EVERYTHING

ROOMHAS MAJOR REPAIRS NEEDED

Location not attractive, but was close enough for walking to things we wanted yo do and see.

Old, run down, dirty. The carpet is dark brown and the lighting is bad, but we could still see it was not clean. If there had been any other place with an available room, we would have left. Breakfast was pre-packaged blueberry muffins we thought would be safe, but they were actually moldy. We didn't stay another night.

location

there were holes in the walls, shower rod was pulled down and barely hanging on. could not use it to take a shower, no hot water, shower head leaked…