Convenient parking and friendly staff

Room couch and rug need cleaning

Staff was super friendly and helpful. Very clean and comfortable and the decor was cool.

It was very nice and clean, very well taken care of…

Nothing at all

The hotel renovations are beautiful and the staff was very kind and helpful. I enjoyed exploring this part of the city.

Front desk staff were amazing! First day they gave us a list of the best spots and good places to eat at so we were never questioning what to do as we had a good few days worth of activities to get through. Nice location, bourbon and decatur street were only a 10min drive away. Hotel was also nice and quiet. 10/10 would recommend. When I come back I'll definitely be booking in here again!

the staff is amazing . we will always book with this hotel due to the staff, the manager, Leo and housekeeping staff and other staff as well

absolutely nothing

the staff were amazing, super professional and very kind. we loved how all the staff recognized us and remembered our schedule to help accommodate us better when we come in from work. housekeeping and front desk have been amazing as well as the manager, she was amazing. Leo was also extremely helpful and very kind. we will continue to stay at this resort just because of them.

absolutely nothing. everything was perfect

I like that the hotel is located right in front of a trolley stop that will tale you to the French Quarter or the City Park. Rooms are nicely appointed and spacious.

The AC unit in my room was extremely loud and would wake me up out of my sleep when it kicked on at night. Also blackout curtains didn't move to cover the whole window only part of it.

There could’ve been a better selection of breakfast items. We only saw graham crackers and goldfish

The towels were dirty and the second night there were no small towels available

The Staff at the hotel were so friendly, the rooms were very pretty and lush. Our king suite had enough room for our whole party to sit comfortably. The room was very clean and all the decor was very stylish. It started raining and the staff gave us umbrellas, which was so kind. I did appreciate the text communication for the rooms and letting us know when they became available.

The Booking.com site was not accommodating when we tried to change the credit card to make the payment. One of the rooms was FULLY charged before we even got there. We asked to be close together, but one of our party was on another floor. We put all of our names on the various rooms and it didnt appear the information was forwarded to the hotel to help reference our rooms. There was no place to eat in the hotel, most of the sitting was outside, in the summer in NOLA, this is not nice, some way to cool the areas should have been made available. The garage was dark and with the holes in the roof during the rain made it dangerous to walk through. I felt very unsafe even during the day. Some guy came out of the darkness and was within feet of me, It scared me. Someone or some type of lighting needs to be added. The "breakfast" was a few apples and oranges. The restaurant and bar has been blocked and closed, we were told it was now an event center. There was no one there to help us unload our bags and no real place to wait in the vehicle near the entrance. The worse of all, there was nigh construction with lights going directly in to the room and no way to black it out. The noise actually woke up 2 members of our party in different areas of the hotel. Some of the windows for "the view" had some milky film on them, you could only use a few of the windows to see "the view". Since the hotel didn't offer any where to eat, it shouldnt appear on the website, that's very misleading. We had planned to have our other family and friends join us there, that was such a disappointment.

The staff was friendly from the start. Very informative as this was our first trip to Nola.

Cost of parking. When I initially booked parking was free.

Leonce’s friendliness

Previous Reviews….were right!!! Rooms were comfortable, spacious and the decor up to date! Slept great. Off street secure parking a plus. Great staff! Friendly and helpful. A welcome change from some properties. Trolley Car literally across the street.

“Covid” took the restaurant out.

The room was fantastic - spacious, comfortable, clean.

The common areas were not as great - cheapish decor, and smelling strongly of industrial cleaner (especially the elevator - almost gag-inducing odor). Staff was notably lackluster in terms of enthusiasm and professionalism.

loved the decorating. it was clean and comfortable. also very quiet

I can’t think of anything I didn’t like.

It was clean, staff were helpful and friendly, and the location was excellent

No breakfast, a lot of homeless people outside

The hotel was very cute, in a location that was away from the craziness of the French Quarter but close enough to enjoy it.

With the abandoned restaurant directly next to the hotel, there was a lot of transient people. The abandoned building was also unsightly. Of course this is out of the control of the hotel. The other major complaint was finding pink hair in the shower, when I not my daughter have pink hair. Could be a tad cleaner.

The staff here is absolutely amazing and accommodating from the time we checked in until check out. I thoroughly enjoyed my room. This hotel is in a great location. There are plenty of small shops and restaurants where you can walk and the trolley is right across the street if you want to visit places a little further out. I will definitely be staying here in the future.

The only issue I had was that the lighting could have been better in the room but that wasn’t a big issue. I can deal with that.

The ac unit was blowing air toward the bed. It was uncomfortable to have it on your face.