Garner Hotel Norman - University Area by IHG

My stay of nearly a week had several significant drawbacks that impacted my comfort. On the positive side, the rest of the hotel accommodations were decent, but a few major issues need addressing. First, the tap water had a very peculiar taste and a heavy, slimy, over-treated feel to it, and offering complimentary bottled water would be a simple and necessary fix. Second, the handicap unit's bathtub features a glass shower door that made getting in and out extremely awkward and difficult, and combined with the slippery water, it felt unsafe. Third, the jacuzzi was completely empty and unavailable for the entire duration of my 5-night stay. Finally, on my final day, staff attempted to open my door directly without knocking first, which was very jarring and unnerving. Overall, between the accessibility hurdles, the water quality, the unavailable amenities, and the privacy lapse, I expected a much higher standard. This is my second stay. Unless it changes my last.

My 5-night stay this year had several significant drawbacks. Compared to the much larger room I had last year, this year's room felt quite small. While I am glad there were no major security issues like my car being broken into here last year, on my final day a staff member attempted to directly open my door without knocking, which was very jarring and unnerving. Additionally, the advertised jacuzzi was completely empty and unavailable for my entire 5-night stay, and staff repeatedly misled me by continually promising it would be open that night rather than being honest. The tap water also had a peculiar taste and a heavy, slimy, over-treated feel, and offering complimentary bottled water would be a helpful fix. Finally, the handicap unit's bathtub features a glass shower door that made getting in and out very awkward and difficult, and combined with the slippery water, it felt unsafe. Overall, between the cramped room, the dishonest communication regarding amenities, the water quality, the broken promises, and the privacy lapse, I expected a much better experience.

The location worked out great for us. We went to the OU football game.

Nothing

Right when you walked in it was inviting and the staff was great! The rooms were clean and very roomy. The shuttle to the casino was even better!

I

Breakfast was great and so was location.

The hotel seems more run down than in the past. The hotel puts 3-4 duplicate holds on your bank account which is unacceptable. Staff could not explain or fix. They also stated that numerous people complained about it.