Wyndham Garden Hotel Cross Lanes Charleston

We had to change room because the AC/Heat unit was not working. Staff was very accommodating and took care of the change very quickly.

The thing is most disliked and I made mention of this to the manager. When you look up this hotel on the internet you are immediately directed to Booking.com. I have never used Booking.com before but proceeded with the reservation. Because we were traveling to Beaver Dam, Ky I wanted to talk directly to the hotel to make sure this hotel was on our route. There was another Wyndham hotel listed in the area. All the phone # listed dealt with AI booking .com. This was very frustrating. I now have the direct # to the hotel, if I decide to stay again on my next visit to Beaver Dam, KY

It was comfortable and reasonably quiet

Room not super clean, pool out of service, breakfast not entirely as advertised

Good location

Bothing

N/A

Front desk staff would take forever to come to the counter when someone was standing there. Cleanliness was not up to par.