Red Roof Inn PLUS + Phoenix West

Close to event

Everything was pretty average. Just enough to get by, it was a place to sleep a shelter, and that was it. It did not smell clean and some places smelled smoky.

The suit

Wonders

All of the above

N/A

Will say that it was convenient and not a bad price for being so close to the concert venue! Isabel the manager was great!

Luis. He was so rude and yelling at customers the second we got into the lobby. He made everybody in the lobby feel very uncomfortable. He told everybody in the lobby that rooms wouldn’t be available for an hour plus.. everybody was trying to get checked in at 3p. Understandably, some rooms weren’t available because they were short staffed and busy. What was uncalled for, was Luis yelling and making a scene in the lobby causing customers to not even want to stay. That being said, we also almost left but the manager Isabel handled the situation really well. She sent Luis home, but in my honest opinion he shouldn’t be back or working front desk if he can’t handle stressful situations. He needs to learn how to de-escalate rather than making situations worse and losing business. Cleanliness: Air conditioning units were so full of lint and dust that they wouldn’t blow cold air. The showers were old and rusted. I wish I’d taken pictures of it but I’m sure if you look into room #222 it’s not hard to miss. At the front entrance, there was tons of luggage, baskets and items. I get that you can’t control it, but it had been there for hours. Not a good look for the establishment.