Fairmont Pittsburgh

The hotel accomodations and the staff were great!

It was very clean, staff was exceptional, extremely nice, knowledgeable about the area and made our stay wonderful!

Nothing, everything was great

The hotel was clean, modern, friendly and situated in an ideal location overlooking the river .

That you had to ask and collect free drinking water from the front desk .

The location is wonderful. No need to drive around the proximity to restaurants and activities is great. Great bar on the 2nd floor as well as the breakfast in the morning.

We arrived at 4pm for check in, we had reservations for our 23rd anniversary dinner at 6. The room was not ready, the gentleman said that we can store our bags and he would call me when the room was ready. By 7pm (no call yet) we went back to check in, we had missed our dinner reservations because the restaurant has a strict dress code and we had no way to change since our bags were stored and no where to change. The same gentleman was there, I politely told him the issue and he said that is was an oversight. No apology, not oh my I'm sorry, nothing. The other front desk agent was on cell phone on a personal call while the business phone rang and he never picked up. The hotel is beautiful but there were no Christmas decorations anywhere, it was light up night in Pittsburgh. It felt cold and depressing. We have stayed at the Fairmont several times over the years, unfortunately this was the last.