Ubicación hotel

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Muy buena atención y confort. Además de destacar limpieza y orden.

La pileta, chica y compartida con otro hotel....

Everything

Don’t have anything bad to say.

Staff very friendly and professional, room comfortable

Breakfast was terrible

Limited breakfast options and it was mostly vegetarian. No options for nonvegetarian

Our stay was great and comfortable. I would stay there again.

N/A

Comfortable and good location for business travel

I loved the hotel, its location, cleanliness & friendly staff everything was perfect for my stay in Miami

Amazing breakfast. I looked forward to it.

The breakfast was very good, plenty of options. The location was very close to the event that I attended so it was convenient. Great place to stay!

The sleeper sofa was very uncomfortable.

everything was perfect!

Location, bedding, hpusekeeping,

Breakfast

Staff was friendly, our room was clean, location was good for our trip, parking was included, hotel restaurant was great place to end our evening.

Were were on the 1st floor and near an exit. We were woken multiple times due to the exit door opening and closing loudly. The bed was a bit too firm and we have a firm mattress at home.

Good localization and security.

Variety of breakfast

The hotel's location was in a great area (appeared to be in a area where plenty of restaurants, etc. were not that far away). Great décor and nice facilities overall.

Let me preface my concerns by stating that I had no issues with the accommodations per say, the Element is a very nice hotel. My concern is with customer service (or lack thereof) during this stay. Prior to our stay, I reached out to staff to advise them that I would be arriving early (returning from a cruise) and asked about checking in if possible. I was advised that this could not be arranged ahead of time, but would do their best to accommodate my request. At the very least, store our luggage until our room was ready. We arrived approximately 9:30 to 10am and was advised that there wasn't a room available, but we could store our luggage for the time being. We were welcome to have breakfast or if we left, we would be "emailed" when the room was available. We decided to leave, find breakfast and explore Doral. We returned around 12:30-1pm and there was still no rooms available. After sitting in the lobby for roughly two hours we finally checked-in, it was 3pm (the guaranteed check-in time). We also found out we weren't the only couple who arrived early that morning and they were waiting as well. My issue is not just with the wait, but what appeared to be the lack of concern that we were waiting! No one approached myself or my wife to provide an update, no one went out of their way to make sure we understood what was going on. No one went out of their way to make sure our "first" experience with Element was a great one. I've stayed at plenty of resorts/hotels where we've had to wait to check-in and staff went out their way to make the wait as comfortable as possible. That's not the treatment we received or experienced during this stay.

nice atmosphere. Victor, the barkeeper was very good and a true professional. Got upgraded to a bigger room. staff at front desk also super friendly.

the furniture shows quite a bit of wear and tear. Bed was very good though