the room was very dirty, kitchen stove was nasty, bathroom tub and toilet was nasty and there was no breakfast, bed was comfortable. when you walk around in the living room and kitchen are the floor was very sticky.

P didn't like it when we drove onto the parking lot, first of all it was not Hawthorne Suites, the name has been changed to Premier Suites, later to find out at check-in the property had been sold about a month ago. they also stated that Booking should have informed us of that. The landscaping was horrible. it looked like a haunted mansion when we drove in. the bushes were almost as tall as the hotel. it looked very deserted. we were give a room on the back and we were the only guests in that section. the bushes were so tall I was afraid to stay out too late.

Nothing!

Filthy, this was the worst suite I have EVER booked. My family wanted to sleep in the car rather than to sleep in the beds even after an eight hour drive from Florida. BED BUGS! The kids were looking forward to swimming and the pool was closed. It apparently changed owners in since we booked and we were not informed.

nothing

they stop serving breakfast haven’t served in a year but still being promoted . pool is not open as shown . outside is not clean dirt and trash throughout the place and our sliding doors were unlocked when entering making me feel very unsafe

Nothing. There was an issue with the key. We could not check-in, nor leave and return without calling for a manager to come with the master key and let us in. Didn't feel like going thru the hassle so we did not stay. I suppose you want good reviews, but sometimes you need to face reality. This was not a good stay, in fact, it wasn't a 'stay' at all.

The inability to gain entry into our room. There was an issue with the key. We could not check-in, nor leave and return without calling for a manager to come with the master key and let us in. Didn't feel like going thru the hassle so we did not stay. I suppose you want good reviews, but sometimes you need to face reality. This was not a good stay, in fact, it wasn't a 'stay' at all.

the space in the room

the bathroom was small and outdated kind of dirty

No Breakfast only grab bags some days I paid for breakfast Poorly maintained accommodation , dirty , things broken and torn . No kitchen ware ! Pool broken . No sun chairs phone didn’t work Key card didn’t work

Everything

location and price

not clean. I bought my own cleaner thank goodness and Lysol. The toilet backed up and I tried to reach the front desk and was not told when I checked in that the front desk closed at a certain time so I’m trying to call with no answer and had to get up and go to the office around 4:30 5 o’clock in the morning because the toilet overflowed and I was told it was nothing they could do until 7 AM I asked the question so you expect me to stay in this room with no way to use a restroom or nowhere to go to use the restroom until 7 o’clock in the morning. They need to set up better standards or regulations for emergencies as such and after I stated that then I was called back to say they checked and yes I had to wait for maintenance to come at 7 AM or they can bring me a plunger and more towels. I asked for a plunger in the beginning and I was surprised that the Desk was closed and no one available. Thankful a plunger was brought to my room and more towels I did not use any of their towels the because they were not clean. I was very surprised

the front desk guy that comes in at 3 pm is awesome very friendly and nice. location was alright.

nothing in the room no dishes or pots and the room had refrigerator that sounded like a Mack truck running very loud and there was nothing in the bathroom not hair dryer the coffee pot was broken and only had knives no forks or spoons and two plates

Location

Staff attitude, property wasn't cleaned to the standards of brand,smell of mildew,dirty sheets,towels,dusty and the lobby didn't smell fresh or clean. Staff overbooked and tried to charge me early without permission. They was not friendly at all. Staff was not dress and look professional. Property needs a deep cleaning and makeover. To be in a nice area. It was like staying in a 1 or 2. Not pleased at all

The staff was friendly

The rooms looked nothing like the pictures and the room wasn't clean the refrigerator was not in working condition and the bed sheets was dirty. Housekeeper entered the room before check out

comfy bed

No towels. Toilet ran every five minutes. Called in work order, technician never came. Random people in parking lot. I cup in cabinet.

the staff was great

mechanical issues with the hot water and heat

I liked how it was the center of everything.

I didn’t like the bathrooms at all like it was not updated the tub was something I really didn’t wanna shower in it was hair just already in there when I went in. It was just a lil nasty

close

staff

the location was perfect

the room was not cleaned properly the furniture was disgusting both bathroom sinks were clogged we didn’t have any towels in our room. 2 of the TVs was not working the iron board was dirty and iron didn’t work properly guest had loose dogs running around

A week before the reservation date, I left the property a message that I will be checking in at 11:30pm because that is what time a get off work. But when I arrived at the property, they told me that checking time is over and that they never receive my message. They told me to come back in the morning to check in.