The Westin Jekyll Island Beach Resort

Everything was better than expected. The staff at the Westin Jekyll Island is exceptional. Starting with the Front Desk(Ericka and Drew),Salty's Grill(Andy), Willet's Lowcountry Restaurant(Jordan), and Housekeeping. Customer service was a 10, The staff is helpful, efficient, and everyone working there was so kind. I appreciated the free on site parking also, and enjoyed having access to a bike. provided by the hotel The valet individual was very helpful in getting me setup with a bike for a ride around the island! I appreciated the early check in.

The door to room, sticks. Needed to be fixed. Made front desk aware.

Breakfast was good

Room service food was not good

Very clean, good location right on beach, attractive interior, I liked the excercise room plenty of machines

The only thing I wish they had breakfast with stay like many of the other hotels here just much more convenient

From the moment we arrived, the experience showed genuine promise — the valet team was warm and efficient, and Peggy at the front desk made check-in a breeze. Our ocean view room was clean and well-kept, and the beach service delivered by Andy was nothing short of extraordinary — the hardest-working hospitality professional I have encountered in years. These bright spots made the stay's shortcomings all the more frustrating, because the foundation for something truly special is clearly there.

The bathroom was outdated and the deteriorating bathtub presented a genuine safety hazard — an unacceptable condition at any respectable property. The pool was noisy and unsanitary, the restaurant served a breakfast that arrived cold and inconsistent even after being remade and the dining room showed clear signs of a staffing crisis. Most egregiously, a known communications outage was never relayed to guests, leaving us stranded at the marina after fifteen unanswered calls—a failure of basic operational responsibility that is simply inexcusable.